"We are seeing the onset of a technological revolution within the insurance sector, primed by conversational AI and other advances such as robotic process automation,” said Jon Kirk, SmarTek21’s Insurance Industry lead. “The inclusion of SmartBotHub as an available module to IMS’s existing UBI customers, and other interested insurers, is the first step we are taking to develop more complex self-service opportunities and proactive communications linked via APIs to existing client software solutions. Early adopters within the insurer and broker community will have a significant competitive advantage as they benefit from both a service and efficiency perspective.”
"We are seeing the onset of a technological revolution within the insurance sector, primed by conversational AI and other advances such as robotic process automation,” said Jon Kirk, SmarTek21’s Insurance Industry lead. “The inclusion of SmartBotHub as an available module to IMS’s existing UBI customers, and other interested insurers, is the first step we are taking to develop more complex self-service opportunities and proactive communications linked via APIs to existing client software solutions. Early adopters within the insurer and broker community will have a significant competitive advantage as they benefit from both a service and efficiency perspective.”