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CAI Wins Bronze Stevie® Award for Best Use of Technology in Customer Service
April 23, 2024 09:00 ET | CAI
CAI announced it earned the bronze Stevie® Award for Best Use of Technology in Customer Service.
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CAI Partners with Moveworks to Leverage Conversational AI for Next Generation Service Desk
July 20, 2023 09:00 ET | CAI
ALLENTOWN, Pa., July 20, 2023 (GLOBE NEWSWIRE) -- CAI, a global technology services firm, today announced its partnership with Moveworks, the leading conversational artificial intelligence (AI)...
Splashtop State of Remote Support Market Trends Report
65% of IT Help Desk Teams in the U.S. Report Unsustainable Levels of Stress and Burnout
May 12, 2022 09:05 ET | Splashtop Inc.
Cupertino, CA, May 12, 2022 (GLOBE NEWSWIRE) -- Over the past two years, IT departments have served on the business frontlines, helping organizations quickly implement digital transformation...
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MetricNet Announces Enhanced Webcast Schedule for 2022
February 17, 2022 03:00 ET | MetricNet, LLC
INCLINE VILLAGE, Nev., Feb. 17, 2022 (GLOBE NEWSWIRE) -- MetricNet, LLC, the global leader in IT Support and Contact Center Benchmarking, has just announced its enhanced webcast schedule for 2022....
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Jeff Rumburg of MetricNet Named to HDI's Top 25 Thought Leaders List for 2022
January 18, 2022 03:00 ET | MetricNet, LLC
INCLINE VILLAGE, Nev., Jan. 18, 2022 (GLOBE NEWSWIRE) -- For the fifth time, Jeff Rumburg, Managing Partner of MetricNet, LLC, was named one of HDI's Top 25 Thought Leaders for 2022. Mr. Rumburg is...
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Buchanan Technologies Receives 2021 HDI Team Certified Pinnacle of Excellence Award
April 13, 2021 09:00 ET | Buchanan Technologies
GRAPEVINE, Texas, April 13, 2021 (GLOBE NEWSWIRE) -- Buchanan Technologies, a leading managed IT services provider, today announced it was recognized with the 2021 HDI Pinnacle of Excellence Award...
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Buchanan Technologies Receives 2021 HDI Team Certified Pinnacle of Excellence Award
April 13, 2021 08:00 ET | Buchanan Technologies
MISSISSAUGA, Ontario, April 13, 2021 (GLOBE NEWSWIRE) -- Buchanan Technologies, a leading managed IT services provider, today announced it was recognized with the 2021 HDI Pinnacle of Excellence...
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ChoiceWORX Appoints Joe Schechter to Its Executive Management Team
October 07, 2020 08:45 ET | ChoiceWORX
NEW YORK, Oct. 07, 2020 (GLOBE NEWSWIRE) -- In support of its accelerated business growth, ChoiceWORX, the AI-fueled digital labor platform company for enterprise IT service and support, today...
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ChoiceWORX Emerges from Stealth, Raises Venture Capital for Market Expansion
July 22, 2020 08:45 ET | ChoiceWORX
NEW YORK, July 22, 2020 (GLOBE NEWSWIRE) -- ChoiceWORX, the AI-fueled digital labor platform company for enterprise IT service and support, today announced a strategic investment round led by Tech...
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HDI’s SupportWorld Live Moves to a Virtual Format This August
June 17, 2020 09:00 ET | HDI
COLORADO SPRINGS, Colo., June 17, 2020 (GLOBE NEWSWIRE) -- HDI, the leading organization dedicated to elevating service and support across the enterprise, is pleased to announce SupportWorld Live: A...