Utility Efforts to Improve Ease of Doing Business Grapple With Energy Pricing Headwinds
April 11, 2024 09:00 ET
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Escalent, Inc.
A new Cogent Syndicated report from Escalent reveals that utilities continue to struggle to make it easy for their customers to do business with them.
Leading Utilities Increase Business Customer Engagement by Offering Reliable Energy Partnerships
December 19, 2023 10:00 ET
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Escalent, Inc.
LIVONIA, Mich., Dec. 19, 2023 (GLOBE NEWSWIRE) -- A new Cogent Syndicated report from Escalent finds that persistent inflation and higher energy prices are impacting business customer engagement,...
Leading Utilities Increase Customer Engagement by Delivering on Value
December 14, 2023 09:30 ET
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Escalent, Inc.
LIVONIA, Mich., Dec. 14, 2023 (GLOBE NEWSWIRE) -- A new Cogent Syndicated report from Escalent finds as the impact of inflation and higher energy prices continues to reverberate through the Energy...
Trusted Business Partners Have Elevated Their Relationships With Business Customers
July 20, 2023 10:00 ET
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Escalent, Inc.
LIVONIA, Mich., July 20, 2023 (GLOBE NEWSWIRE) -- Utilities that have reacted more quickly to economic headwinds by increasing communication to their business customers are transforming their...
Utilities Investing More in Communication Continue to See Elevated Brand Trust
July 13, 2023 10:00 ET
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Escalent, Inc.
LIVONIA, Mich., July 13, 2023 (GLOBE NEWSWIRE) -- Utilities that have maintained or increased what they spent on communication throughout the pandemic and ongoing economic difficulties are seeing...
Leading Utilities Engage Their Customers About the Energy Transition
April 18, 2023 10:00 ET
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Escalent, Inc.
LIVONIA, Mich., April 18, 2023 (GLOBE NEWSWIRE) -- Although the urgency for environmental action has become clearer, the utility industry’s Environmental Dedication Index has dropped 17 points to...
Leading Utilities Increase Customer Engagement Through Communication Despite Inflation
December 14, 2022 10:00 ET
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Escalent, Inc.
LIVONIA, Mich., Dec. 14, 2022 (GLOBE NEWSWIRE) -- A new Cogent Syndicated report from Escalent finds that despite rising energy costs, some stand-out utilities have scored well above their industry...
Path to Purchase Journey Reveals Automaker, Utility Opportunity to Spur BEV Adoption
July 12, 2022 10:00 ET
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Escalent, Inc.
LIVONIA, Mich., July 12, 2022 (GLOBE NEWSWIRE) -- Exploring the journey for primary vehicle purchases, a new report reveals a gap in the timeline between consumers becoming aware of battery electric...
Escalent Names 31 Utilities as Environmental Champions, Recognizing Their Dedication to the Environment This Earth Day
April 22, 2022 09:00 ET
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Escalent, Inc.
LIVONIA, Mich., April 22, 2022 (GLOBE NEWSWIRE) -- Utilities have a reason to celebrate Earth Day, as the industry’s Environmental Dedication score remains at a multi-year high of 686 (on a...
As Customer Satisfaction with Utility Service Declines, Top Utilities Focus on Easier Customer Interactions
April 05, 2022 09:00 ET
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Escalent, Inc.
LIVONIA, Mich., April 05, 2022 (GLOBE NEWSWIRE) -- Despite customer satisfaction with utility service declining from last year, the best utilities attain top Customer Effort Scores (CES) by making...