BELLEVUE, Wash., Feb. 7, 2006 (PRIMEZONE) -- Intelligent Results(r), a leader in predictive analytics, has partnered with Castel, Inc., a leading supplier of predictive dialers, to offer collections and recovery clients an innovative call management solution.
The integration of Castel's predictive dialer with the sophisticated analytics software from Intelligent Results provides clients with a robust solution for optimizing call queuing activities and more accurately identifying probability of payment. Capital Management, one of Castel's leading customers, will be among the first to take advantage of the Castel capability powered by Intelligent Results.
"The goal is to empower lenders and collectors to make better decisions about their customers by more accurately predicting who to target for contact and who is most likely to pay," said Stan Shull, vice president of business development at Intelligent Results. "By integrating Castel's proven call management solution with our analytics and customer decision management platform, we enable clients to maximize their profitability with easy-to-deploy, analytically-driven decisions."
Intelligent Results' software platform merges customer analytics with decision management and strategy simulation. This integrated platform allows organizations to more accurately understand and predict the behavior of their customers, simulate and optimize strategies to react to those behaviors, and with a push of a button, quickly operationalize those strategies.
"Intelligent Results has set the bar for the industry," said Paul Maggioli, vice president of engineering at Castel. "With their integrated customer analytics and decision management platform, we can quickly build and deploy embedded call management applications for our customers. We look forward to helping our customers take advantage of this innovative technology to allocate resources more effectively and produce profitable results."
Steve Florczak, executive vice president of information technology, at Capital Management added, "Intelligent Results has changed the rules of the game in analytics by making it possible for organizations to quickly build and deploy effective analytics and embed data-driven customer decisions within existing business processes and applications. We are excited to be working with their technology, through our relationship with Castel, to increase the effectiveness of our collections operations."
Intelligent Results and Castel will be presenting their solution to prospective clients during a free, online Webinar entitled "New Tools to Maximize Profits with Every Customer Interaction" on Tuesday, February 14, 2006 at 11:30 a.m. ET. To sign up, please visit www.castel.com or www.intelligentresults.com.
About Intelligent Results
Intelligent Results(r) enables companies in the financial services industry to run their businesses more dynamically with a new standard in customer analytics and decision management. The Intelligent Results software platform allows companies to better understand and predict customer behavior and then quickly plan and operationalize targeted strategies. This empowers companies to improve the customer experience, allocate resources more effectively and produce profitable results. www.intelligentresults.com.
About Castel
Castel, Inc. develops and markets highly scalable predictive dialing solutions which provide significant improvements in agent productivity over competing systems. The company's Castel Connects solutions provide 100% accurate answer detection, 100% of the time. Castel's modular, open solutions are used by leading financial institutions, telemarketing organizations, and collection agencies. For more information, please visit www.castel.com. Castel and Castel Connects are registered trademarks of Castel, Inc.
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