DALLAS and COLCHESTER, Vt., May 2, 2006 (PRIMEZONE) -- Systems & Software, Inc. (S&S), a leading provider of billing and customer service solutions that empower electric, gas and water utility companies, is pleased to announce that it is officially launching Version 3 of its enQuesta CIS software system at the CIS Conference in Dallas, Texas from May 1 - 5, 2006, where Systems & Software is a Platinum sponsor. This release follows on the heels of several successful installations for water, gas and electric utility customers throughout North America. Major new features include the following:
a. WebConnect - a state-of-the-art customer self service solution that offers utility customers 24-hour access to their account information via the Internet. WebConnect enables customers to create and update personal information, including mailing address and telephone number. WebConnect provides up-to-the minute account summary, consumption and billing history -- all within a few simple mouse clicks. Customers can even securely pay for their services over the Internet.
b. Permitting and New Sites -- a feature that streamlines the Permitting and New Site process. A product of customer focus group feedback, the Permitting and New Site features offers a configurable workflow for creating and approving Permits.
c. Advanced Reporting -- a robust and easy-to-use reporting tool that delivers actionable information when it is needed. Advanced Reporting enables the browser-based delivery of reports to an authorized set of users. Each user can have a specific customized view of the reports he/she is eligible to receive; this customization helps make more informed business decisions.
d. enQuesta Online Learning - a training series which users can access from a Web browser. The training offers simulations, allowing users to learn at their own pace. This flexible training and learning system helps your employees learn and retain information, and allows you to keep better track of their progress.
e. Inquiry Portal Configuration Tool -- brings yet more usability and configurability to the industry's most intuitive portal screen. Administrators can quickly and easily create user groups and inquiry configurations though a drag-and-drop Web interface.
f.. FixedBill -- FixedBill supports customers who want the convenience and security of knowing exactly how much their utility bill will be each month regardless of consumption. FixedBill eliminates the worry about balancing the account at the end of the program year, because FixedBill customers will not owe an outstanding balance -- regardless of how much they use.
"enQuesta version 3 is another example of Systems & Software's unwavering commitment to empowering customer leadership," said Burt Willey, President & Chief Executive Officer, S&S "Our successful implementations validate enQuesta's ability to fuel performance, drive operational excellence and recognize bottom-line results. We are excited to demonstrate, at the CIS Conference, the proven benefits our customers have realized."
About Systems & Software
Systems & Software, Inc. (S&S) offers a Web-based utility billing and customer service solution to leading municipal and investor-owned water, wastewater, refuse, gas, and electric utilities. S&S empowers utilities through its enQuesta software suite, which delivers advanced customer information features, billing, meter management, revenue management, customer Web self-service, electronic bill payment and presentment, field services management and GIS, and business intelligence and reporting. S&S supports customer care operations totaling in the millions of transactions per month throughout North America. More information about Systems & Software, Inc. is available at www.systemsandsoftware.net.