COLCHESTER, Vt., July 23, 2007 (PRIME NEWSWIRE) -- Systems & Software, Inc., a leading Customer Information System (CIS) solution provider for utilities, announced that UtiliPoint(r) International, Inc., a prominent utility consulting firm, placed them as the number one CIS provider to investor-owned utilities in their 2007 Technology Vendor Tier 2 rankings.
UtiliPoint International, Inc. developed the Technology Vendor Analysis Matrix (TVAM) as a tool to address the utility industry's need for objective rating and rankings of CIS technology vendors and service providers. Criteria included awareness and reputation, industry focus and market share, channels and partners, customer satisfaction, functionality, integration, product testing, support and development process.
"Today's utilities face business challenges that require strategic and innovative customer service solutions," said Jon T. Brock, Chief Operating Officer, UtiliPoint International, Inc. "Systems & Software's top ranking in our market evaluation for Tier 2 IOUs are indicative of a strong commitment to customer satisfaction, functionality, flexibility and overall low cost of ownership," continued Brock.
Systems & Software provides advanced CIS technology to market leading utilities, helping them to deliver exceptional customer service coupled with strong financial and operating performance. The company's web-based enQuesta(tm) software empowers utilities to integrate their operations beyond the 'traditional CIS' by leveraging enterprise solutions including service-oriented architecture (SOA), mobile workforce management, new sites management, electronic bill presentment and payment (EBPP), and web-based customer self-service.
"Market-leading utilities require continual advances in technology to meet their business challenges for demand management and conservation, high levels of customer service, operational efficiency and integration of the enterprise," said Rich Elmore, Senior VP, Systems & Software. Elmore continued, "Our customers should be recognized for steering the course resulting in this first place industry rating."
About Systems & Software, Inc.
Since 1973, Systems & Software has been a top-rated CIS provider to municipal and investor-owned (IOU) electric, water and gas utilities. With an unrivaled track record of success, the company's web-based enQuesta software drives advanced business performance including utility billing, revenue management, service-oriented architecture (SOA), mobile workforce management, GIS integration, electronic bill presentment & payment (EBPP), automated meter integration (AMI/MDM), time-of-use (TOU) billing, asset management/work management integration, customer self-service web portal, business intelligence and reporting. enQuesta is specifically designed for utilities and is proven to increase efficiencies and revenues, as well as enhance customer service. For more information about Systems & Software, Inc. and enQuesta, please visit www.systemsandsoftware.net.
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