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Information Builders Selected as Business Intelligence Leader in 2008 CRM Market Awards
Independent BI Leader Honored for Top Customer Service
| Source: Information Builders
NEW YORK, NY--(Marketwire - August 21, 2008) - Information Builders, the independent leader
in operational business intelligence (BI) systems,
today announced it has been recognized by CRM magazine, the industry's
leading customer relationship management (CRM) publication, as a 2008 CRM
Market Leader in the Business Intelligence category of the 2008 CRM Market
Awards.
"Information Builders truly stood out in the field this year," said Joshua
Weinberger, managing editor for CRM magazine. "In a marketplace that's seen
rampant consolidation, respondents indicated that the company's attention
to quality of service remains a major differentiator. With that in mind,
it's no surprise that Information Builders landed the highest customer
satisfaction marks among the leaders -- and its versatility in tackling
deployments of all sizes speaks to the company's growth potential. Now that
CRM systems have the data they've long promised, business intelligence
firms of the caliber of Information Builders can truly shine."
In its annual effort to increase the industry's standards for excellence,
CRM magazine recognizes companies, consultants, and end-user organizations
focused on creating and cultivating rewarding customer experiences and
relationships through the sophisticated integration of people, processes,
and technologies. The CRM Market Awards distinguishes the top vendors in
ten categories. In each, the magazine named one Market Winner, four Market
Leader awards and a "One to Watch." Recipients were determined through an
extensive three-month process and proprietary rating formula that involves
industry analysts, financial and corporate information, product and
functionality assessments, and scores reflecting customer satisfaction.
"We are committed to helping enterprises streamline business processes and
significantly improve their customer relationship initiatives," said Gerald
Cohen, president and CEO of Information Builders. "Business intelligence is
integral to the success of our customers' CRM implementations. We are
honored to be recognized for our continued efforts to deliver excellent
customer service."
About CRM magazine
CRM magazine is the leading publication of the customer relationship
management industry, covering sales, marketing, customer service, and
strategy. The magazine also administers and hosts the annual destinationCRM
conference. Each of these properties is designed to serve customer-centric
business initiatives, and leaders who recognize CRM as a key strategy for
creating enhanced customer value in any industry. For more information
about the magazine, its editorial calendar, or CRM in general, please visit
us on the Web at http://www.destinationCRM.com. The monthly magazine and
the destinationCRM Web site (which is updated daily) are properties of CRM
Media, a division of Information Today, Inc.
About Information Builders
As a leading independent business intelligence (BI) company for the past 30
years, Information Builders has provided innovative solutions to more than
12,000 customers, including most of the Fortune 100 and numerous U.S.
federal government agencies. The company's flagship WebFOCUS product is the
world's most widely used BI platform. Superior architecture and intuitive
nature enables WebFOCUS to address the needs of everyone in the extended
global enterprise -- executive, analytical, operational, and beyond. It
provides the agility to adapt to changing business conditions with the
security, scalability, and flexibility to support dozens to millions of
users.
Unique to the company is the integration expertise it brings to the BI
market. Information Builders iWay Software suite solves complex integration
problems with pre-built components that require minimal custom programming.
The award-winning combination of WebFOCUS and iWay give Information
Builders customers the ability to embrace the company motto: "Everyone
Makes Decisions."
Information Builders is committed to customer service excellence with a
Professional Services division that specializes in building custom
applications using WebFOCUS and iWay Software. Headquartered in New York
City with 90 offices worldwide, the company employs 1,450 people and has
more than 350 business partners. Visit informationbuilders.com.