SCOTTSDALE, Ariz., Aug. 31, 2010 (GLOBE NEWSWIRE) -- According to The HSM Group Ltd., an independent, third-party research firm, NightHawk Radiology Services (Nasdaq:NHWK), the leading provider of radiology solutions to radiology groups across the United States, achieved outstanding satisfaction ratings in a survey of its customers released today. Nearly 50% of NightHawk customers responded to the survey – making this the most comprehensive, statistically significant and revealing report card available.
"NightHawk didn't want to survey just a small group of hand selected participants," explained Brett Plummer, Research Director, The HSM Group, "but rather pursue an inclusive survey that captured feedback from hundreds of respondents across their entire customer base."
The HSM Group conducted a comprehensive online survey to solicit feedback directly from NightHawk's customer base in order to better understand the key drivers of customer satisfaction and establish benchmarks for NightHawk to measure and enhance future performance. Top satisfaction ratings were achieved in key areas such as customer service, report quality and communication. High ratings included: communication of critical findings; accuracy of results; and access to NightHawk radiologists and personnel. The top three reasons customers cited for using NightHawk services were turnaround times, quality of physician reports, and value.
"Improving the lives of radiologists and setting the standard for high quality care has always been the core mission of NightHawk," said Timothy Myers, MD, Chief Medical Officer. "We pride ourselves on always being responsive to our customers' needs, and the high satisfaction scores reported in this survey validate our efforts."
"We are intensely focused on doing the right things to support the success of our customers," said Dave Engert, CEO of NightHawk. "We are pleased with the overwhelming customer response and greatly value the candid feedback, and will use that knowledge to ensure that we continue to raise the standard for transparency, quality, customer service and patient care."
Results of the survey can be viewed on NightHawk's web site at http://www.NightHawkrad.net
About The HSM Group, Ltd.
The HSM Group, Ltd. (HSM) is an Arizona-based, privately owned full-service research, consulting, and strategy firm working exclusively in health care since 1983. It provides actionable quantitative and qualitative research for a diverse set of industry leaders, including pharmaceutical companies, medical device companies, health plans (commercial & Medicare products), hospitals/IDSs, hospital associations, pharmacy benefit managers (PBMs) and other health care organizations. For more information, visit http://www.hsmgroup.com/.
About NightHawk
NightHawk Radiology (Nasdaq:NHWK) is leading the transformation of the practice of radiology by providing high-quality, cost-effective solutions in the U.S. NightHawk provides the most complete suite of solutions, designed to increase efficiencies and improve the quality of patient care and the lives of radiologists. NightHawk's team of U.S. board-certified, state-licensed, and hospital-privileged physicians are located in the United States, Australia, and Switzerland. They provide services 24 hours a day, 7 days a week, to over 1,500 sites, representing approximately 26 percent of all U.S. hospitals. For more information, visit http://www.nighthawkrad.net or call 866-400-4295. For real-time updates, follow @NightHawk__Rad on Twitter or Facebook.
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