WASHINGTON, March 29, 2012 (GLOBE NEWSWIRE) -- In conjunction with the "What's Next? Boomer Business Summit" at this week's "Aging in America" Conference in Washington, D.C., FaceTime Strategy (www.facetimestrategy.com/senior) announced today that it has launched a new product called "Live Chat 24-7" providing both phone and online live chat services to businesses seeking to woo older customers who can navigate web sites but may need more assistance to understand what they need in order to make a purchase. FaceTime Strategy is uniquely qualified to provide this important live chat service because the marketing agency owns and operates a large inbound customer acquisition center in Melbourne, FL. This, together with its robust specialty Boomer and senior division, provide a level of knowledge, sales, and technical expertise currently missing in the rapidly growing market place.
"FaceTime Strategy's first live chat customers will be senior housing companies who want to ensure visitors to their sites get the extra care they need," said Todd Mason, Chairman and Chief Executive Officer. "We are uniquely qualified to service these companies, not only because of our trained customer acquisition center staff, but also because of our competent team of industry leaders marketing to Boomers and seniors." FaceTime's Boomer and senior group is headed by social media and senior care expert Shannon Ingram, author of "The Heart Way-A Journey from Corporate to Care." Ingram is also EVP/Managing Director of FaceTime's Los Angeles office and is considered a pioneer in the field of live chat for seniors housing.
"For over 11 years, our customer acquisition center based in Melbourne, Florida has been a leader in converting prospect inquiries to customers," said Paul Watson, Executive Vice President of Direct Response Marketing at FaceTime Strategy. "Live Chat 24-7 is an indispensable tool for companies seeking to engage Boomer and senior customers with an urgent need for their products and services."
FaceTime Strategy is an integrated marketing services company with expertise in the baby boomer and senior marketing, retail, franchise, healthcare, ASR, travel, financial services and telecommunications industries. The company provides full service marketing capabilities through an innovative network of specialized service groups and localized client portals, enabling cost efficiencies for shared services while maintaining a high degree of personal client contact. Headquartered in Washington, D.C., FaceTime Strategy has additional offices in Dallas, TX, Chicago, IL and Los Angeles, CA as well as a large call center in Melbourne, FL. For more information, call 877.FCE.TIME or visit www.facetimestrategy.com/senior.
If you would like more information about this topic or to schedule an interview with Todd Mason or Shannon Ingram, please call Andrew Ryback at 202.683.4162 or email aryback@facetimestrategy.com.