Consumers Say No to Chatbot Silos in US and UK Survey
February 07, 2018 06:30 ET
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eGain Corporation
Independent survey of 3000 consumers by Chatbots.org reveals that lack of integration with human-assisted service is the biggest pain point in using virtual assistants SUNNYVALE, Calif. and NEWBURY,...
Consumers Say No to Chatbot Silos in US and UK Survey
February 07, 2018 02:00 ET
|
eGain Corporation
Independent survey of 3000 consumers by Chatbots.org reveals that lack of integration with human-assisted service is the biggest pain point in using virtual assistants SUNNYVALE, Calif. and NEWBURY,...