TruContact Phone Behavior Intelligence and Dialer Intelligence Wins TMC 2023 Contact Center Technology Award
July 27, 2023 11:16 ET
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TransUnion
CHICAGO, July 27, 2023 (GLOBE NEWSWIRE) -- TransUnion (NYSE: TRU) today announced that TMC, a global, integrated media company, has named TruContact™ Phone Behavior Intelligence (PBI) and Dialer...
Conduent Teams with Genesys to Enhance Customer Experience Solution
February 07, 2023 07:45 ET
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Conduent Business Services, LLC; Genesys
Innovative CX platform intelligently and seamlessly integrates people, processes and technology to deliver 24/7 omnichannel experiences consumers expect Solution spans customer lifecycle from sales...
Conduent Customer Experience Management Data Analysis: Technology Consumers Remain in Chat Channel
December 22, 2022 08:45 ET
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Conduent Business Services, LLC
FLORHAM PARK, N.J., Dec. 22, 2022 (GLOBE NEWSWIRE) -- During the COVID-19 pandemic consumers increasingly turned to digital channels to interact with brands. According to analysis from Conduent...
Conduent Highlights How to Advance the Digital Customer Experience with a Human Touch at CCW Nashville
October 12, 2022 08:45 ET
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Conduent Business Services, LLC
FLORHAM PARK, N.J., Oct. 12, 2022 (GLOBE NEWSWIRE) -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business process solutions company, will host an interactive discussion on...
Conduent Survey Finds Even Digital Channels Need a Human Touch
October 05, 2022 08:45 ET
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Conduent Business Services, LLC
FLORHAM PARK, N.J., Oct. 05, 2022 (GLOBE NEWSWIRE) -- In recognition of this year’s Customer Service Week, Conduent Incorporated (Nasdaq: CNDT), a global technology-led business process solutions...
eGain clients shine in Newsweek’s Best Customer Service Survey yet again
June 09, 2022 06:30 ET
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eGain Corporation
SUNNYVALE, Calif., June 09, 2022 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading knowledge management platform for customer engagement automation, today announced that its clients...
Conduent Highlights Commitment to Customer Care During Customer Service Week
October 15, 2021 08:45 ET
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Conduent Business Services, LLC
FLORHAM PARK, N.J., Oct. 15, 2021 (GLOBE NEWSWIRE) -- Conduent Incorporated (Nasdaq: CNDT), as part of Customer Service Week, recognized the contributions of its nearly 60,000 associates worldwide –...
Conduent Selected by smart Europe GmbH as Exclusive Customer Experience Provider for New Product and Service Range Including New Electric Car
February 25, 2021 08:30 ET
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Conduent Business Services, LLC
HAMBURG, Germany and FLORHAM PARK, N.J., Feb. 25, 2021 (GLOBE NEWSWIRE) -- Conduent Incorporated (Nasdaq: CNDT) today announced that smart Europe GmbH, a subsidiary of the joint venture between...