Aberdeen Releases New Report on the State of Retail Loyalty
March 09, 2011 10:00 ET
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Aberdeen Group
BOSTON, MA--(Marketwire - March 9, 2011) - The Retail and Banking team at Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), recently published its 2011 report on Next Generation Customer Loyalty:...
State of Service Management 2011: Connecting the Service Enterprise to Revenue
October 12, 2010 11:00 ET
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Aberdeen Group
BOSTON, MA--(Marketwire - October 12, 2010) - The latest research report published by the Aberdeen Group, a Harte-Hanks Company (NYSE: HHS) entitled State of Service Management 2011: Achieving...
Customer Channel Preferences Are Driving Multi-Channel Marketing
June 10, 2010 11:00 ET
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Aberdeen Group
BOSTON, MA--(Marketwire - June 10, 2010) - One of the top pressures dictating multi-channel marketing decisions of retailers is consumer frustration with disjointed experiences across channels,...
Customer Data and Digital Consumerism Driving Cross-Channel Loyalty
April 22, 2010 11:00 ET
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Aberdeen Group
BOSTON, MA--(Marketwire - April 22, 2010) - The top pressure retail organizations face around cross-channel customer loyalty is the inability to capture customer data, according to the Aberdeen...
Customer Data and Digital Consumerism Driving Cross-Channel Loyalty
April 07, 2010 11:00 ET
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Aberdeen Group
BOSTON, MA--(Marketwire - April 7, 2010) - The top pressure retail organizations face around cross-channel customer loyalty is the inability to capture customer data, according to the Aberdeen...
A 360° View of the Customer Leads to Better Service and Higher Sales
April 06, 2010 11:00 ET
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Aberdeen Group
BOSTON, MA--(Marketwire - April 6, 2010) - Most, if not all companies today recognize the
importance of providing a true 360° view of the customer. According to a
new research study Providing a...
Predictive Analytics Delivers in Tough Times
March 18, 2010 11:00 ET
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Aberdeen Group
BOSTON, MA--(Marketwire - March 18, 2010) - In recent research on predictive analytics published by Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), top performing companies achieved strong...
Service Revenue: a Top Goal for Chief Service Officers in 2010
February 11, 2010 11:00 ET
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Aberdeen Group
BOSTON, MA--(Marketwire - February 11, 2010) - The latest research report published by the Aberdeen Group, a Harte-Hanks Company
(NYSE: HHS) entitled The Chief Service Officer's Guide to...
Personalization-Driven Customer Loyalty Process Transformation High on the Agenda for Top Performing Online Commerce Organizations
November 12, 2009 10:00 ET
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Aberdeen Group
BOSTON, MA--(Marketwire - November 12, 2009) - The recession is turning the focus of online
commerce organizations away from overreliance on net new customer appeal
and towards maximizing existing...
COLLOQUY and SoundBite Communications to Host Webinar On New Strategies to Build Brand Loyalty and Profitable Customer Relationships
July 29, 2009 09:38 ET
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SoundBite Communications, Inc.
BEDFORD, Mass., July 29, 2009 (GLOBE NEWSWIRE) -- Over the past two years, marketers have successfully increased loyalty program memberships by 25 percent, yet active membership has remained flat....