Portland, OR, July 27, 2020 (GLOBE NEWSWIRE) -- According to the report published by Allied Market Research, the global live chat software market generated $590 million in 2016, and is estimated to reach $997 million by 2023, registering a CAGR of 7.5% from 2017 to 2023. The report offers an extensive analysis of changing market dynamics, top winning strategies, business performance by key players, value chain analysis, and competitive scenario.
Rise popularity of live chat software among end users, increase in need to improve customer relationship management (CRM), and advantages of live chat software over conventional customer support drive the growth of the global live chat software market. However, lack of standardization and increase in demand for web or mobile self-services hinder the market growth. On the other hand, integration of social media and live chat software and increasing awareness about benefits of the live chat software create new opportunities in the coming years.
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Covid-19 scenario:
- Market players have collaborated to launch a live chat solution to assist in identifying symptoms of coronavirus and providing advice to people seeking medical help.
- Live chat software is the most important platform in global lockdown to resolve the queries of end users as it eliminates the need for customer executives to come to company premises for offering services.
Get detailed COVID-19 impact analysis on the Live Chat Software Market
The report offers a detailed segmentation of the global live chat software market based on product type, end user, and region.
Based on product type, the customer service live chat systems segment contributed to the largest share in 2016, and estimated to maintain its dominant position during the forecast period. In addition, it is expected to witness the highest growth from 2017 to 2023. Moreover, the report also analyzes the segments including informational live chat systems and sales live chat systems during the forecast period.
Based on end user, the other segment which includes transportation, media, education, government, and real estate accounted for the largest share in 2016, and is expected to maintain the largest share throughout the forecast period. However, the retail segment is estimated to portray the highest growth during the forecast period.
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Based on region, North America contributed the highest share, in 2016, and will maintain its dominance throughout the forecast period. However, Asia-Pacific is expected to grow at the highest CAGR from 2020 to 2027.
Leading market players analyzed in the research include LogMeIn, Inc., LivePerson, Inc., Zendesk, SnapEngage, Livechat, Inc., Olark, Kayako, Inc., Freshdesk, Inc., Woopra, Inc., and Provide Support LLC.
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Allied Market Research (AMR) is a full-service market research and business-consulting wing of Allied Analytics LLP based in Portland, Oregon. Allied Market Research provides global enterprises as well as medium and small businesses with unmatched quality of "Market Research Reports" and "Business Intelligence Solutions." AMR has a targeted view to provide business insights and consulting to assist its clients to make strategic business decisions and achieve sustainable growth in their respective market domains. AMR offers its services across 11 industry verticals including Life Sciences, Consumer Goods, Materials & Chemicals, Construction & Manufacturing, Food & Beverages, Energy & Power, Semiconductor & Electronics, Automotive & Transportation, ICT & Media, Aerospace & Defense, and BFSI.
We are in professional corporate relations with various companies and this helps us in digging out market data that helps us generate accurate research data tables and confirms utmost accuracy in our market forecasting. Each and every data presented in the reports published by us is extracted through primary interviews with top officials from leading companies of domain concerned. Our secondary data procurement methodology includes deep online and offline research and discussion with knowledgeable professionals and analysts in the industry.