CallMiner Achieves 30% Compound Annual Growth Rate as Demand for Speech and Customer Interaction Analytics Surges
30 janv. 2020 09h15 HE
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Corporate Ink for CallMiner
WALTHAM, Mass., Jan. 30, 2020 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of artificial intelligence (AI)-fueled speech and customer interaction analytics, has recorded another strong year...
Voci Technologies Q4 Caps off Strong Growth in 2019
22 janv. 2020 13h26 HE
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Voci Technologies Incorporated
PITTSBURGH, Jan. 22, 2020 (GLOBE NEWSWIRE) -- Voci Technologies, a leading provider of automated speech recognition technologies for contact centers, today announced that in 2019 it achieved record...
Global Natural Language Processing (NLP) Market is Set to Reach USD 23.0 billion by 2024, Observing a CAGR of 20.0% during 2019–2024: VynZ Research
08 janv. 2020 13h08 HE
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VynZ Research
NEW YORK, Jan. 08, 2020 (GLOBE NEWSWIRE) -- The global natural language processing (NLP) market is expected to grow at a CAGR of 20.0% during the forecast period with its market size predicted to...
CallMiner Secures $75M Investment from Goldman Sachs
16 déc. 2019 09h00 HE
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Corporate Ink for CallMiner
WALTHAM, Mass., Dec. 16, 2019 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of AI-fueled speech and customer interaction analytics, has closed a $75 million investment round from Goldman...
CallMiner’s LISTEN 2019 Awards Highlight Speech Analytics Innovation and Success
07 nov. 2019 09h15 HE
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Corporate Ink for CallMiner
HOLLYWOOD, Fla., Nov. 07, 2019 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of speech and customer engagement analytics solutions, announced the winners of its 2019 LISTEN Awards, which...
New CallMiner AI-Enabled Emotion Solution Reveals Unique Sentiment Insight from Every Contact Center Conversation
05 nov. 2019 08h30 HE
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Corporate Ink for CallMiner
HOLLYWOOD, Fla., Nov. 05, 2019 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of award-winning speech and customer engagement analytics platform, Eureka, today announced its emotion detection...
CallMiner Enhances Text Analytics Improving Customer and Agent Performance Insight Across Communication Channels
04 nov. 2019 08h30 HE
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CallMiner
HOLLYWOOD, Fl., Nov. 04, 2019 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of award-winning speech and customer engagement analytics platform, Eureka, today announced enhancements to its text...
Use of Profanity by Customers in the Contact Center is On the Rise and That’s Bad for Business
16 oct. 2019 09h00 HE
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CallMiner
WALTHAM, Mass., Oct. 16, 2019 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of speech and customer engagement analytics solutions, today unveiled the findings of new data analysis on...
Global Speech Analytics Market is Set to Reach USD 2,963.5 million by 2024, Observing a CAGR of 19.2% during 2019–2024: VynZ Research
08 oct. 2019 13h28 HE
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VynZ Research
NEW YORK, Oct. 08, 2019 (GLOBE NEWSWIRE) -- The global speech analytics market is expected to grow at a CAGR of 19.2% during the forecast period with its market size predicted to reach USD 2,963.5...
Substantial Improvements in Agent Performance and Customer Insights Drive Expanded Partnership Between CallMiner and Sitel Group
01 oct. 2019 09h00 HE
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Corporate Ink for CallMiner
BOSTON and MIAMI, Oct. 01, 2019 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of speech and customer engagement analytics solutions, announced today that it has expanded its partnership with...