ENGLEWOOD, Colo., Oct. 1, 2002 (PRIMEZONE) -- Frank Solutions, Inc. (FSI) today announced that it has been selected by Santa Barbara County, CA to provide a complete Communications Platform for the Superior Court. The FSI Telepath(tm) solution will provide Interactive Voice Response (IVR), speech recognition software from SpeechWorks International, Inc. (Nasdaq:SPWX), Telephony from Artisoft, Inc. (Nasdaq:ASFT), and Interactive Web Response (IWR) for Santa Barbara County.
TelePath(tm) will be implemented to provide 24 hour-a-day access to the Case Management database on an automated basis. This will include the Trial Information, Verdict Information and Traffic Citation Information. In addition, TelePath(tm) will include a complete Ecommerce solution to enable citizens to pay for outstanding fines using a credit card via the automated Telephone and Internet system. TelePath(tm) will be seamlessly integrated with Santa Barbara County's existing Case Management Software to provide the data retrieval and data entry. TelePath(tm) will enable users to access the information from any telephone as well as from the Internet.
"We are very excited about the implementation of the TelePath(tm) solution at Santa Barbara Superior Court," said Gary M. Blair, Superior Court Executive Officer. "We looked at several potential alternatives for our aging IVR system. TelePath provides the most technically advanced, cost-effective solution for Santa Barbara Superior Court. FSI has extensive experience in the County Government marketplace, which was a major reason for us choosing them as our vendor. We anticipate that TelePath(tm) will provide a great benefit to our customers as well as reduce our overall operating expenses. In addition, the incorporation of the Interactive Web Response and Voice Recognition modules on TelePath will provide a dynamic communications platform for many years to come."
"We are looking forward to adding Santa Barbara County to our long list of satisfied Government clients," said Bruce Frank, President & CEO. "Santa Barbara County will highlight what FSI can do to improve how counties interact with their citizens in terms of Case Management for Courts. This will be another show case installation of TelePath(tm) and all it can do for Government agencies."
About Frank Solutions
Frank Solutions, Inc. is a national leader in providing the most technologically advanced Windows NT-based Interactive Voice Response (IVR), Interactive Web Response (IWR) and Computer Telephony (CTI) solutions. For further information on our TelePath(tm) system and other Interactive Response applications, please visit our Web site at www.tpath.com or contact the Sales/Marketing Department at (800) 701-0161 ext.110.
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