ATLANTA, Jan. 15, 2003 (PRIMEZONE) -- BlueStone Informatics, Inc. today announced that Vertisoft, Inc. has chosen BlueStone's customer relationship management (CRM) software suite to provide enhanced sales and customer service insight for its North American operations.
Vertisoft implemented and deployed BlueStone's SalesStone sales automation software in 14 days to enriched its sales process model. The deployment of SalesStone is focused on Vertisoft's North American sales operations to provide a consistent and repeatable sales process for the entire sales organization. Vertisoft has also deployed BlueStone's SupportStone application for customer support to advance its customer support operations. SupportStone was implemented in less than 2 weeks.
"The ability to have Sales and Customer Support information available for all customers helps when we are cross-selling and up-selling; to have an idea of the service we have provided to the customer lets us know how we can improve the overall relationship with the customer and determine the appropriate Account Management strategy," said Tim Mills, Vice President of Business Development of Vertisoft.
"With BlueStone, the sales reps are better able to get a handle on where they need to be to reach their objectives. They are better able to organize their pipeline, focus on the Best Few and at the same time they have a view of the total pipeline for the current quarter and future quarters so they can position themselves for consistent production."
The BlueStone Enterprise solutions are designed to help organizations manage the entire sales lifecycle with a customer. An integrated template-based sales process and forecast engine are embedded within the SalesStone application to deliver consistent and objective forecasts. With a simple and intuitive user interface, sales people are productive quickly. SupportStone's Case-based support application and resolution knowledgebase allow Vertisoft's support agents to improve customer satisfaction and enhance customer loyalty.
Mike McGuire, Executive Vice President and Chief Operating Officer said, "success equals repetition -- the sales processes that we have been able to build in BlueStone walk the sales organization through a successful approach -- we will be consistent and relentless in that approach."
About BlueStone
BlueStone provides fast and uncomplicated access to customer information that is critical to gaining insight into a company's relationship with each customer. BlueStone's straightforward approach puts the focus back on the customer and gives a company's employees the tools they need to be more productive. The Sales BluePrint offers a repeatable sales process methodology to produce consistent and accurate forecasts. Contact Tim FitzGerald at 770-205-8134 or on the Web at www.bluestoneinfo.com for more information.
About VERTISOFT
VertiSoft Corporation is a privately held, growing healthcare technology company focused on providing document management software that reduces labor, speeds clinical decision-making and is inexpensive to maintain; software that can solve document overload and the costly administrative hassles which accompany it.
Vertisoft's patented electronic document management system - QuickRecord -- provides secure, individualized access to patient information retrieved from any system (inside or outside the enterprise). Web site: www.Vertisoft.com.