United Online Reports Fiscal Third-Quarter Results; Company Reports Record Revenues and Profitability; Pay Subscribers Grow by 229,000 During Quarter to 2.4 Million


Conference Call Transcript

WESTLAKE VILLAGE, Calif., April 30, 2003 (PRIMEZONE) -- United Online, Inc. (Nasdaq:UNTD), a leading provider of value-priced Internet services, today reported results for its fiscal third quarter ended March 31, 2003.



 -- Total revenues for the quarter were a record $73.8 million, up 45
    percent versus $50.9 million for the year-ago quarter.
 
 -- Pay subscribers were a record 2.4 million at March 31, 2003, a net
    increase of 229,000 subscribers during the quarter and a net
    increase of 807,000, or 51 percent, during the preceding twelve
    months.  Total active users(1), including users of the company's
    free services, totaled 5.2 million at March 31, 2003.
 
 -- Income from operations was $6.6 million for the quarter, or 9.0
    percent of revenues, versus a loss from operations of ($8.4)
    million for the year-ago quarter.
 
 -- Pro forma EBITDA(2) for the quarter was $13.7 million, or 18.5
    percent of revenues, a 206 percent increase versus $4.5 million,
    or 8.7 percent of revenues, for the year-ago quarter.
 
 -- Net income for the quarter was a record $7.0 million, or $0.15 per
    diluted share, versus a net loss of ($7.3) million, or ($0.19) per
    share, for the year-ago quarter.
 
 -- Pro forma net income(3) for the quarter was $11.1 million, or
    $0.25 per diluted share, calculated in a manner consistent with
    the analyst consensus estimate as reported by First Call.  This
    compares to $609,000, or $0.01 per diluted share, for the year-ago
    quarter.
 
 -- Cash flows from operations was $16.0 million for the quarter,
    versus $3.6 million for the year-ago quarter.
 
 -- Free cash flow(4) for the quarter was $15.9 million, versus $3.8
    million for the year-ago quarter.

"During the past two years, we have diligently focused on our goal of becoming the leader in the growing value-priced Internet access market," said Mark R. Goldston, chairman, CEO and president of United Online. "Our commitment to growth, combined with our efficient operating structure, helped position United Online for its outstanding performance this quarter, highlighted by record organic pay subscriber growth and record profitability. We are very pleased with the progress we have made in building our consumer brands and carving out a powerful niche in the marketplace. As a company, we will continue to innovate and invest in opportunities that we believe will grow our business over the long term."

"United Online's disciplined execution this quarter enabled us to quadruple free cash flow and increase average revenue per employee by 44 percent year-over-year," said Charles S. Hilliard, executive vice president and CFO of United Online. "We generated more than $55 million of free cash flow over the past twelve months by driving significant operating leverage, evidenced by United Online adding more than 800,000 pay subscribers while increasing headcount by only 17 to 447 total employees."

Additional Highlights:



 -- Billable services revenues were $66.0 million, or 89 percent of
    total revenues, an increase of 49 percent versus $44.4 million, or
    87 percent of total revenues, for the March 2002 quarter.
 
 -- Billable services margin(6) was 64.3 percent for the March 2003
    quarter.
 
 -- Annualized revenue per average employee(5) was $663,000 for the
    March 2003 quarter, up 44 percent versus $461,000 for the year-ago
    quarter.
 
 -- Cash balances at the end of the March 2003 quarter were $172.3
    million, including cash, cash equivalents, short-term investments
    and restricted cash.
 
 -- The company repurchased approximately 128,000 shares of its common
    stock at an aggregate cost of $1.8 million during the March 2003
    quarter.  Since inception of the common stock repurchase program
    in March 2001, the company has repurchased approximately 1.3
    million shares of its common stock at an aggregate cost of $7.5
    million.
 
 -- In March 2003, the company launched a Mac OS X version of its
    NetZero and Juno Platinum Internet access services.  For the same
    monthly price of $9.95, the company now offers millions of Mac
    users a reliable and affordable option for getting online.
 
 -- Earlier this month, the company launched its next-generation
    dial-up Internet access services that deliver Web surfing speeds
    from any phone jack up to five-times faster than traditional
    dial-up Internet access.  Marketed as NetZero HiSpeed and Juno
    SpeedBand, these services include a Platinum Internet access
    account and are offered for only $5.00 more at $14.95 per month.

Business Outlook:

The following forward-looking information includes certain projections made by management as of the date of this release. United Online does not intend to revise or update this information and may not provide this type of information in the future. Due to a variety of factors, actual results may differ significantly from those projected. Factors include, without limitation, the factors referenced later in this announcement under the caption "Cautionary Information Regarding Forward-Looking Statements." These and other factors are discussed in more detail in the company's filings with the Securities and Exchange Commission.

Following is the company's current guidance for the June 2003 quarter and the fiscal year ending June 30, 2004:



    (in millions)                   June 2003Q est.     FY 2004 est.
                                    ---------------    -------------
    Income from operations            $8.0  - $8.8     $45.5 - $50.5
     Depreciation                              2.0               6.6
     Amortization                              4.0              15.9
                                     -------------    --------------
    EBITDA                           $14.0 - $14.8     $68.0 - $73.0
                                     =============    ==============
    Weighted average diluted shares   45.5 -  46.0      46.0 -  48.0
 
 -- Pay subscribers are estimated to grow by 100,000 to 120,000 in the
    June 2003 quarter.
 
 -- Billable services margin(6) is projected to improve modestly in
    the June 2003 quarter from the 64.3 percent margin achieved in the
    March 2003 quarter.

Income Tax Guidance



 -- Consistent with previous guidance, the company currently estimates
    that its effective tax rate for the June 2003 quarter will be
    approximately 10%.

 -- The company has potential future tax benefits, or deferred tax
    assets, associated with historical net operating losses that,
    because they are fully reserved by a valuation allowance, are not
    currently reflected on its balance sheet.  The company continues
    to evaluate its ability to utilize these deferred tax assets in
    future periods.  If the company continues to meet its financial
    goals, it is reasonably possible that it will recognize a portion
    of its deferred tax assets in the near future by releasing the
    related valuation allowance.  This would result in the company (i)
    recording a tax benefit that would increase net income in the
    period the allowance is released and (ii) reporting an effective
    tax rate as high as 41% in subsequent periods.  While the
    potential increase in the effective tax rate would affect the
    company's reported provision for income taxes in future periods,
    it would not result in an increase in cash payments for income
    taxes.  

(1) Active users are defined as all free subscribers that logged on to our services at least once during the preceding 31 days, together with all subscribers to a billable service.

(2) Earnings before interest, taxes, depreciation and amortization (EBITDA) is defined as income (loss) from operations before depreciation and amortization. Pro forma EBITDA represents EBITDA before stock-based charges and restructuring and merger-related costs. Management believes that because EBITDA and pro forma EBITDA exclude certain items that either do not impact the company's cash flows or which management believes are not reflective of the company's core operating results over time, these measures provide investors with additional useful information to measure the company's performance, particularly with respect to changes in performance from period to period, and to assess the company's ability to make capital expenditures, fund working capital requirements, incur and repay indebtedness, and fund strategic initiatives. Management also uses EBITDA and pro forma EBITDA for these purposes, as well as to assess performance for incentive compensation purposes and to allocate resources in managing the company's business. EBITDA and pro forma EBITDA are not determined in accordance with generally accepted accounting principles (GAAP) and should be considered in addition to, not as a substitute for or superior to, financial measures determined in accordance with GAAP. Reconciliations to the most directly comparable GAAP financial measure are provided in the tables that follow this text.

(3) Pro forma net income is defined as net income (loss) before the after-tax effect of amortization of intangible assets, stock-based charges and restructuring and merger-related costs. Management believes that pro forma net income provides investors with additional useful information to measure the company's financial performance, particularly from period to period, exclusive of certain non-cash expenses and other items which management believes are not reflective of the company's core operating results over time. Management also uses pro forma net income for these purposes. Pro forma net income is not determined in accordance with generally accepted accounting principles (GAAP) and should be considered in addition to, not as a substitute for or superior to, financial measures determined in accordance with GAAP. Reconciliations to the most directly comparable GAAP financial measure are provided in the tables that follow this text.

(4) Free cash flow is defined as net cash provided by operating activities before cash paid for restructuring and merger-related costs, less capital expenditures. Management believes that free cash flow provides investors with additional useful information to measure operating liquidity because it reflects the company's operating cash flows after investing in capital assets, and excludes the cash impact of items which management believes are not reflective of the company's core operating results over time. This measure is used by management, and may also be useful for investors, to assess the company's ability to generate cash flow for a variety of strategic opportunities, including reinvestment in the business, effecting potential acquisitions, strengthening the balance sheet, and effecting share repurchases. Free cash flow is not determined in accordance with generally accepted accounting principles (GAAP) and should be considered in addition to, not as a substitute for or superior to, financial measures determined in accordance with GAAP. Reconciliations to the most directly comparable GAAP financial measure are provided in the tables that follow this text.

(5) Annualized revenue per average employee represents annualized total revenues for the period divided by the average number of employees during that period.

(6) Billable services margin represents billable services revenues less cost of billable services divided by billable services revenues.

About United Online

United Online, Inc. (Nasdaq:UNTD) is a leading provider of value-priced Internet access through its NetZero, Juno and BlueLight Internet services. The company's services are offered at less than half the standard monthly prices of its major competitors and are available in more than 6,000 cities across the United States and in Canada. United Online has approximately 447 employees worldwide and is headquartered in Westlake Village, CA, with offices in New York City, San Francisco and Hyderabad, India. For more information about United Online and its Internet access services, please visit www.untd.com.

United Online will be hosting a conference call today at 8:00AM PDT (11:00AM EDT) to discuss its quarterly results. A live Web cast of the call can be accessed on the Investors section of the company's Web site at www.untd.com. A recording of the call will be available on the site for seven days.

Cautionary Information Regarding Forward-Looking Statements

This release contains forward-looking statements within the meaning of the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995. Statements containing words such as "guidance," "may," "believe," "will," "expect," "project" and "estimate" or similar expressions constitute forward-looking statements. These statements include, without limitation, guidance for future financial performance; growth in billable subscribers; weighted average shares outstanding; depreciation and amortization; and future tax rates and benefits. Actual results may differ materially from those predicted and reported results should not be considered an indication of future performance. Potential risks and uncertainties include, among others: the effect of competition, including adoption of broadband services and changes in pricing by our competitors; the company's inability to retain its existing subscribers and sign up new subscribers; that the projected numbers of weighted average diluted shares change due to stock issuances, stock repurchases, fluctuations in the company's stock price or other factors; that the projected amortization and depreciation figures change due to capital spending or other factors; that unanticipated usage by subscribers, additional telecommunications costs or other factors might negatively impact billable services margins; changes in our free user base; that the company does not realize the benefits of its deferred tax assets; the company's inability to maintain its agreements with telecommunications providers on attractive terms; problems associated with the company's billing systems; the company's inability to retain key customers and key personnel; unanticipated technological problems or developments; risks associated with litigation; and unanticipated governmental regulation. More information about potential factors that could affect the company's business and financial results is included in the company's Annual Report on Form 10-K for the fiscal year ended June 30, 2002 and in its Quarterly Report on Form 10-Q for the quarter ended December 31, 2002, which are on file with the Securities and Exchange Commission (http://www.sec.gov), including (without limitation) information under the captions "Management's Discussion and Analysis of Financial Condition and Results of Operations" and "Risk Factors."



                       UNITED ONLINE, INC.
             Condensed Consolidated Balance Sheets
                          (in thousands)

                                           March 31,    June 30,
                                             2003         2002
                                          ----------   ----------
                                          (unaudited)
 ASSETS
  Cash, cash equivalents and
   short-term investments                  $ 171,515    $ 139,355
  Restricted cash                                811        6,185
  Accounts receivable, net                    11,930        7,977
  Property and equipment, net                 12,518       16,500
  Intangible assets, net                      53,558       58,119
  Other assets                                 8,295        5,457
                                          ----------   ----------
     Total assets                          $ 258,627    $ 233,593
                                          ==========   ==========

 LIABILITIES AND STOCKHOLDERS' EQUITY
  Accounts payable                          $ 23,536     $ 21,575
  Accrued liabilities                         15,255       11,212
  Deferred revenue                            23,902       18,815
  Capital leases                                  98        3,205
                                          ----------   ----------
     Total liabilities                        62,791       54,807
                                          ----------   ----------
  Stockholders' equity                       195,836      178,786
                                          ----------   ----------
   Total liabilities and
    stockholders' equity                   $ 258,627    $ 233,593
                                          ==========   ==========


                       UNITED ONLINE, INC.
    Unaudited Condensed Consolidated Statements of Operations
             (in thousands, except per share amounts)

  
                                                 Three Months Ended
                                                       March 31,
                                                 2003         2002
                                              ----------   ----------
 Revenues:                                                
   Billable services                            $ 66,035     $ 44,419
   Advertising and commerce                        7,784        6,492
                                              ----------   ----------
       Total revenues                             73,819       50,911

 Operating expenses:                                      
     Cost of billable services                    23,592       22,073
     Cost of free services                         3,134        6,786
     Sales and marketing                          23,623       11,578
     Product development                           5,964        6,378
     General and administrative                    7,126        7,125
     Restructuring charges                          (215)         680
     Amortization of intangible assets             3,964        4,685
                                              ----------   ----------
        Total operating expenses                  67,188       59,305
                                              ----------   ----------

 Income (loss) from operations                     6,631       (8,394)

     Interest income, net                          1,105        1,082
     Other income, net                               --            58
                                              ----------   ----------

 Income (loss) before income taxes                 7,736       (7,254)

     Provision for income taxes                      774          --
                                              ----------   ----------
 Net income (loss)                               $ 6,962     $ (7,254)
                                              ==========   ==========

 Basic net income (loss) per share                $ 0.17      $ (0.19)
                                              ==========   ==========
 Diluted net income (loss) per share              $ 0.15      $ (0.19)
                                              ==========   ==========

 Shares used to calculate basic
   income (loss) per share                        41,468       38,951
                                              ==========   ==========
 Shares used to calculate diluted
   income (loss) per share                        45,092       38,951
                                              ==========   ==========
 Shares outstanding at end of period              41,704       40,128
                                              ==========   ==========


                      UNITED ONLINE, INC.
       Unaudited Condensed Consolidated Cash Flow Statements
                         (in thousands)

                                                  Three Months Ended
                                                      March 31,
                                                 2003         2002
                                              ----------   ----------
 CASH FLOWS FROM OPERATING ACTIVITIES:
 Net income (loss):                              $ 6,962     $ (7,254)
 Adjustments to reconcile net income (loss)
  to net cash provided by operating activities:
  Depreciation, amortization and
   stock-based charges                             6,801       11,810
  Other                                              586            3
 Change in operating assets and liabilities
  (excluding the effects of acquisitions):
  Restricted cash                                    --           219
  Accounts receivable                               (618)         238
  Other assets                                    (1,231)         933
  Accounts payable and accrued expenses             (240)         373
  Deferred revenue                                 3,745       (2,686)
                                              ----------   -----------
   Net cash provided by operating activities      16,005        3,636
                                              ----------   ----------

 CASH FLOWS FROM INVESTING ACTIVITIES:
 Purchases of short-term investments             (13,626)     (11,982)
 Proceeds from maturities of
  short-term investments                             255       20,811
 Proceeds from sales of assets                       --           172
 Purchases of property and equipment              (2,024)        (435)
                                              ----------   ----------
  Net cash (used for) provided
    by investing activities                      (15,395)       8,566
                                              ----------   ----------

 CASH FLOWS FROM FINANCING ACTIVITIES:                    
 Payments on notes payable and capital leases       (598)      (1,560)
 Repayment of notes receivable                        10           --
 Common stock repurchases                         (1,815)      (2,454)
 Proceeds from exercises of stock options            255        1,231
                                              ----------   ----------
    Net cash used for financing activities        (2,148)      (2,783)
                                              ----------   ----------
 Change in cash and cash equivalents              (1,538)       9,419
 Cash and cash equivalents,
   beginning of period                            63,301       60,347
                                              ----------   ----------
 Cash and cash equivalents, end of period       $ 61,763     $ 69,766
                                              ==========   ==========



                          UNITED ONLINE, INC
       Reconciliation of Net Income to Pro Forma Net Income (3)
                (in thousands, except per-share data)


                 Three Months Ended            Three Months Ended 
                   March 31, 2003                March 31, 2002
            ----------------------------  ---------------------------
                     Pro                           Pro
                     Forma                         Forma
            Reported Entries   Pro Forma  Reported Entries  Pro Forma
            -------- -------    --------  -------  -------   --------
 Revenues:
  Billable
   services  $66,035 $   --      $66,035  $44,419  $   --     $44,419
  Advertising
   and
   commerce    7,784     --        7,784    6,492      --       6,492
             ------- -------     -------  -------  -------    -------
   Total
    revenues  73,819     --       73,819   50,911      --      50,911
 Operating
  expenses:
  Cost of
   billable
   services   23,592     (40)(a)  23,552   22,073     (62)(a)  22,011
  Cost of
   free
   services    3,134      --       3,134    6,786       --      6,786
  Sales and
   marketing  23,623     (31)(a)  23,592   11,578    (734)(a)  10,844
  Product
   develop-
   ment        5,964    (266)(a)   5,698    6,378    (458)(a)   5,920
  General and
   adminis-
   trative     7,126    (125)(a)   7,001    7,125   (1,244)(a)  5,881
  Restructur-
   ing
   charges      (215)    215(b)      --       680     (680)(b)    --
  Amortiza-
   tion of
   intangible
   assets      3,964  (3,964)(c)     --     4,685  (4,685)(c)     --
             ------- -------     -------  -------  -------     ------
   Total
    operating
    expenses  67,188  (4,211)     62,977   59,305   (7,863)    51,442
             ------- -------     -------  -------  -------    -------

 Income
  (loss) from
  operations   6,631   4,211      10,842   (8,394)   7,863       (531)

  Interest
   income,
   net         1,105     --        1,105    1,082      --       1,082
  Other
   income,
   net          --       --          --        58      --          58
             ------- -------     -------  -------  -------    -------
 Income
  (loss)
  before
  income
  taxes        7,736   4,211      11,947   (7,254)   7,863        609

  Provision
   for income
   taxes         774      72(d)      846     --        --         --

             ------- -------     -------  -------  -------    -------
 Net income
  (loss)     $ 6,962 $ 4,139     $11,101  $(7,254) $ 7,863    $   609
             ======= =======     =======  =======  =======    =======
 Basic net
 income
 (loss)
 per share   $  0.17             $  0.27  $ (0.19)            $  0.02
             =======             =======  =======             =======
 Diluted net
 income
 (loss)
 per share   $  0.15             $  0.25  $ (0.19)            $  0.01
             =======             =======  =======             =======
 Shares used
 to calculate
 basic
 income
 (loss)
 per share    41,468              41,468   38,951              38,951
             =======             =======  =======             =======
 Shares used
 to calculate
 diluted
 income
 (loss)
 per share    45,092              45,092   38,951              43,289
             =======             =======  =======             =======
 Shares
 outstanding
 at end
 of period    41,704              41,704   40,128              40,128
             =======             =======  =======             =======

 (a) Elimination of amortization of stock-based charges of $28 and
     $2,198 and merger-related charges of $434 and $300, in 2003 and
     2002, respectively
 (b) Elimination of restructuring charges
 (c) Elimination of amortization of intangible assets
 (d) Income tax effect of pro forma entries


                          UNITED ONLINE, INC.
                      Supplemental Financial Data
                            (in thousands)

                                       Three Months Ended March 31,
                                       ----------------------------
                                            2003           2002
                                          --------       -------
 Reconciliation of Pro Forma EBITDA (2):
 Income (loss) from operations             $ 6,631      $ (8,394) 
  Depreciation                               2,809         4,927
   Amortization                              3,964         4,685
    Stock-based charges                         28         2,198
    Restructuring and merger-related 
  charges (a)                                  219           980  
    Other income, net                            -            58
                                          --------       -------
 Pro forma EBITDA                         $ 13,651       $ 4,454   
                                          ========       =======

                                                          Twelve 
                                       Three Months   Months Ended
                                      Ended March 31,    March 31,
                                    ------------------  ----------
                                      2003       2002       2003
                                    -------    -------    -------
 Reconciliation of Free
  Cash Flow (4):
  Cash flow from operations         $16,005    $ 3,636    $58,092
  Add (deduct):                                                 
   Cash paid for restructuring 
    and merger-related 
    charges (a)                       1,915        575      2,183
   Capital expenditures              (2,024)      (435)    (5,251)
                                    -------    -------    -------
 Free cash flow                     $15,896    $ 3,776    $55,024
                                    =======    =======    =======

 (a) Represents restructuring and merger-related costs incurred
     in connection with the merger of Juno and NetZero and the
     acquisition of certain assets of BlueLight.com. These costs 
     are primarily attributable to stay bonuses, contract termination
     fees, write-off of leasehold improvements and employee 
     severance payments.


                          UNITED ONLINE, INC.
        Selected Historical Financial Data and Key Metrics (a)
     (in thousands, except per share amounts, number of employees
                           and where noted)

                     Mar. 31,  Dec. 31   Sep. 30,  Jun. 30,   Mar. 31,
                       2003      2002      2002      2002       2002
                     -------   -------   -------   -------    -------
 Total revenues      $73,819   $65,800   $58,068   $54,449    $50,911
 Net income (loss)   $ 6,962   $ 4,711   $ 1,525   $(2,679)   $(7,254)
 Net income (loss)
  per diluted share  $  0.15   $  0.11   $  0.03   $ (0.07)   $ (0.19)
 Billable subscribers  2,405     2,176     1,848     1,707      1,598
 Active users
 (in millions)(1)        5.2       5.0       4.8       4.8        5.2
 Number of employees
  at end of period       447       444       420       420        430
 Annualized revenue
  per average
  employee(5)            663   $   609   $   553   $   512        461

 (a) More information on the financial results for these
     quarters can be found in the company's filings with the 
     Securities and Exchange Commission.


            

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