KING OF PRUSSIA, Pa., Nov. 11, 2003 (PRIMEZONE) -- Neoware Systems, Inc. (Nasdaq:NWRE), the leading supplier of award-winning software, services and thin client appliances, today announced that Cascade Callworks is enhancing productivity in its call center operations by replacing PCs with Neoware's software and thin client appliances that are more manageable and easier to administer.
Cascade Callworks, a telesales call center based in Vancouver, Washington, decided to upgrade the computing platform in its headquarters, but wanted to avoid the painstaking process of installing its suite of applications and setting up user accounts on a workstation-by-workstation basis. The company instead chose to implement Neoware's thin client appliances, which optimize their server-based computing infrastructure by increasing the manageability and reliability of their desktops. Only two Cascade Callworks staffers were needed to upgrade the company's call center by setting up and configuring Neoware's thin client appliances in only two days, with "half the time spent just opening boxes," according to Cascade President, Shawn Suhrstedt.
"Because we were able to setup all of the accounts and applications from the server, installing Neoware's appliances on our Microsoft Windows network took only minutes per workstation," says Suhrstedt. To keep up with client requests, Suhrstedt must make changes to the company's customer service and database applications several times a month. Neoware's centrally managed software approach allows these upgrades to be instantly available to all users without interrupting workflow, thereby increasing the number of calls handled. "Thanks to Neoware's lower support costs, we were able to increase profitability and productivity," says Suhrstedt.
"Cascade Callworks' task-oriented business requires maximizing employee time in making outbound calls, and Neoware's software and thin client appliances are the best solution for keeping their phone lines active," says Michael Kantrowitz, Chairman and CEO of Neoware Systems. "Neoware's thin client appliances are a reliable and easier to administer alternative to PCs, making them ideal for use in call center applications."
About Cascade Callworks
Founded by Shawn and Jordan Suhrstedt in January, 1998, Cascade Callworks has grown from six employees to 145 in just five years. The company manages 108 state-of-the-art calling stations and has custom developed a robust and flexible lead management system. Cascade offers its clients competitive rates, can take on smaller projects, and has an outstanding and trained workforce. The company is located in Vancouver, Washington. The goal of Cascade Callworks is to provide businesses with world-class, attentive and affordable inbound/outbound call center services. These services include outbound sales, lead generation, customer service, technical support, order entry, fund raising, surveys, retention programs, overflow call handling, etc. For more information, visit the company online at www.cascadecallworks.com or call 360-892-6151.
About Neoware
Neoware provides software, services, and solutions to enable Appliance Computing, a proven Internet-based computing architecture targeted at business customers that is designed to be simpler and easier than traditional PC-based computing. Neoware's software and management tools power and manage a new generation of smart computing appliances that utilize the benefits of open, industry-standard technologies to create new alternatives to personal computers used in business and a wide variety of proprietary business devices.
Neoware's products are designed to run local applications for specific vertical markets, plus allow access across a network to multi-user Windows servers, Linux servers, mainframes, minicomputers, and the Internet. Computing appliances that run and are managed by Neoware's software offer the cost benefits of industry-standard hardware and software, easier installation, and have lower up-front, maintenance, and administrative costs than proprietary or PC-based alternatives.
More information about Neoware can be found on the Web at http://www.neoware.com or via email at invest@neoware.com. Neoware is based in King of Prussia, PA.
This press release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding: the growth of the thin client market; our position as the fastest growing player in the thin client computing market; our position as the leading supplier of software, products, services and solutions for the Appliance Computing market; and the benefits of our software-focused business model allowing customers to preserve capital investment and lower ongoing costs of ownership. These forward-looking statements involve risks and uncertainties. Factors that could cause actual results to differ materially from those predicted in any such forward-looking statement include our ability to continue to lower our costs, our timely development and customers' acceptance of our Appliance Computing products, pricing pressures, rapid technological changes in the industry, growth of the Appliance Computing market, increased competition, our ability to attract and retain qualified personnel, our ability to identify and successfully consummate and integrate future acquisitions, adverse changes in customer order patterns, adverse changes in general economic conditions in the U.S. and internationally, risks associated with foreign operations and political and economic uncertainties associated with current world events. These and other risks are detailed from time to time in Neoware's periodic reports filed with the Securities and Exchange Commission, including, but not limited to, its report on Form 10-K for its fiscal year ended June 30, 2002 and Form 10-Q for the quarter ended December 31, 2002
Neoware is a registered trademark of Neoware Systems, Inc. All other names products and services are trademarks or registered trademarks of their respective holders.