NEW YORK, Nov. 17, 2003 (PRIMEZONE) -- Globix Corporation, (OTCBB:GBXX) a leading provider of managed Internet applications and infrastructure services, today announced that its integrated client relationship management (CRM) system was named one of this year's InfoWorld 100 winners. The technology magazine's annual "InfoWorld 100" list honors companies that demonstrate the most creative use of cutting-edge technologies to further their business goals.
InfoWorld recognized Globix's implementation of its client relationship management system which allows the company to proactively manage and respond to clients' needs in real-time. The system is built on salesforce.com's sforce on-demand application platform, and linked to Globix's ERP software and a custom-developed application that provides information on many unique service configurations. According to salesforce.com, the leading provider of on-demand CRM, Globix's integrated approach represents a "best-practice" for service-oriented companies. Client's bandwidth usage, website performance and service requests are loaded into Globix's implementation of salesforce.com, allowing account managers to anticipate client's needs.
"Because we're continuously working to maximize our clients' experience of working with Globix, we settle for no less than responding in real-time to their needs," said Henry J. Holcombe, Globix's Chief Technology Officer. "By customizing salesforce.com on-demand CRM and linking it to our other enterprise applications, we have been able to automate the process of proactively managing the needs of our clients, and alerting them to potential issues in advance -- rather than responding to issues after they happen."
In addition to ensuring client satisfaction, Globix's integrated CRM system allows its management team to monitor client satisfaction levels, track sales growth from existing clients and aids in financial reporting and forecasting.
"The InfoWorld 100 recognizes companies like Globix that made the best use of customer relationship management technology to enhance their businesses," stated Steve Fox, editor-in-chief of InfoWorld. "Globix built an innovative solution to remain responsive to its customers in order to meet critical technical and business objectives."
In early fall of 2003, companies were nominated by InfoWorld readers, technology partners and end-user companies. Taking a look at the submissions, the InfoWorld 100 judges considered the entries based on innovation and project complexity. They examined what cutting-edge technologies were used and the stumbling blocks that were overcome to achieve success. Also considered were integration issues and how project leaders worked with users and other business units. Winners were then formally announced in the Nov. 10, 2003 edition of InfoWorld. A full list is available at: http://www.infoworld.com/565
About Globix
Globix (http://www.globix.com) is a leading provider of managed Internet applications and infrastructure services for enterprises. Globix delivers and supports mission-critical applications and services via its secure Data Centers, high-performance global Tier 1 IP backbone, and content delivery network. Through Aptegrity, its managed services group, Globix provides remote management of custom and off-the-shelf web-based applications on any server, anywhere, at any time. By managing such complex e-commerce, database, content management and customer relationship management software for its clients, Globix helps them to protect Internet revenue streams, reduce technology operating costs and operating risk, and improve user satisfaction. Globix's clients are companies which use the Internet as a way to provide business benefits and sustain a competitive advantage in their markets. Our clients include operating divisions of Fortune 100 companies as well as mid-sized enterprises in a number of vertical markets including health care, media and publishing, technology and financial services. Globix and its subsidiaries have operations in New York, London, Santa Clara and Atlanta.
About InfoWorld Media Group
For 25 years, InfoWorld Media Group has provided cutting-edge coverage and evaluation of IT products and services for technology experts in senior management. Through integrated channels including print, online, events and demand generation, InfoWorld reaches the most influential senior-level information technologists -- those who drive their enterprises' strategies and technology purchases. Visit InfoWorld at http://www.infoworld.com.
About IDG
InfoWorld is a division of IDG, the world's leading technology media, research and event company. IDG publishes more than 300 magazines and newspapers and offers online users the largest network of technology-specific sites around the world through IDG.net, which comprises more than 330 targeted Web sites in 80 countries. Company information is available at http://www.idg.com.
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