PRINCETON, N.J., May 4, 2004 (PRIMEZONE) -- Level 8 Systems, Inc. (OTCBB:LVEL) announced today that Convergys Corporation (NYSE:CVG), the global leader in integrated billing, employee care, and customer care services has agreed to implement Level 8's leading-edge CICERO application integration technology in a major pilot environment -- the first step in what both companies expect will lead to an enterprise-wide deployment throughout Convergys' global contact center network. As part of the pilot, Convergys will use the CICERO client-centric integration solution to simplify and accelerate delivery of advanced customer care products and services in both domestic and international contact centers.
"The Cicero pilot is expected to confirm Cicero's unique business value to Convergys as it supports our ability to continue delivering the very best customer care, more efficiently and at lower cost than in-house and outsourced contact centers," said Jack Freker, President of Convergys' Customer Management Group. "Our analysis indicates that Cicero will enable us to significantly increase our ability to deliver compelling business results for our clients faster, while improving the service experience for their customers."
Based on an innovative concept called Integration at the Point of Contact(TM), Cicero will increase Convergys' agent efficiency and dramatically reduce time-to-market for new implementations of its customer care systems. Cicero is expected to help Convergys improve its ability to integrate clients' mainframe, client server, Windows, and Web-based applications with Convergys' proprietary telephony and service delivery platforms, all within an intuitive, adaptable, universal desktop interface.
Tony Pizi, Chairman and CEO of Level 8 noted that, "Convergys' decision to implement a robust Cicero pilot environment for its contact centers worldwide confirms what other Fortune 500 companies also know -- Cicero is a groundbreaking enterprise information integration solution, especially valuable where a rapid measurable return on investment is required."
About Level 8 Systems
Level 8 Systems, Inc. is a global provider of high-performance, productivity-enhancing application integration software solutions that enable companies to extend the life, flexibility and operational effectiveness of their mission critical IT investments. Level 8 technology substantially improves IT portfolio ROI and maximizes the value of complex business systems in use throughout the enterprise. Level 8's breakthrough technologies, products and services streamline business processes for leading companies in diverse industries such as financial services, government, healthcare, contact center and business process outsourcers, energy, communications, utilities, media, travel and hospitality, transportation, manufacturing and retail. For more information about Level 8 and Cicero, please visit www.level8.com.