CAPE CORAL, Fla., June 1, 2004 (PRIMEZONE) -- Outsourcing products and services is not a new concept. Governments, businesses, and individuals have done so for centuries. Still, entrepreneurs cannot avoid making mistakes as they learn the new forms of this business. In Dr. Kenneth A. Polcyn's brilliant new book, Outsourcing: PEO to HRO Operational Issues, learn the trade from his insights on many operational issues aimed at building a successful outsourcing business, overcoming mistakes, and improving operations.
Based on Dr. Polcyn's extensive experience in the outsourcing arena, the book addresses the factors required for creating a strong and competitive outsourcing business model along with the hazards involved. It also stresses the requirement to carefully select with whom you want to do business from both the outsourcing provider and buyer point of view, the importance of understanding the marketplace and conducting required related research and planning, client selection and retention, the requirement for quality staff education and training, and retaining and managing core knowledge. Completing the book are essays discussing outsourcing history, industry trends, what is being outsourced and why, and the movement of outsourcing to a broader meaning in the United States as well as worldwide, looking at some forces working for and against.
Providing a different perspective on outsourcing-its strengths, weaknesses, evolution, and administrative and ethical requirements-Outsourcing: PEO to HRO Operational Issues main theme is outsourcing business providers must continuously improve their operations and focus on providing quality products and services to their clients.
About the Author
Kenneth A. Polcyn, Ph.D., has thirty-eight years' experience as an outsourcing service provider and consultant to government and industry. For fifteen years he was the President, CEO of Communications Technology Applications, Inc., focusing primarily on United States government services. After semiretirement in 1991, he became a consultant to Deva Industries, Inc., which provides organizational development services to outsourcing providers. He has authored numerous articles, presentations, and products, and has written monthly columns for national magazines, The ProEmp Journal and HRO Today. His book, An Educator's Guide to Communication Satellite Technology, was a stepping stone to today's Distance Learning.
Outsourcing: PEO to HRO Operational Issues by Kenneth A. Polcyn
Publication Date: March 5, 2004
Trade Paperback; $22.99; 329 pages; 1-4134-0177-5
Cloth Hardback; $32.99; 329 pages; 1-4134-0178-3
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