SEATTLE, Jan. 20, 2005 (PRIMEZONE) -- SafeHarbor Technology Corporation (www.safeharbor.com), a leading provider of customer interaction and business intelligence services, announces that it has raised an additional $5 million in financing led by long-term investors OVP Venture Partners, Wheatley Partners and Covestco.
The company will use the proceeds of the financing to drive the strategic direction of the business within sales and marketing, and the promotion of the SafeHarbor brand.
"We are exceptionally pleased with the momentum of SafeHarbor's expanded new business base and its outstanding renewal of service contracts with long-term customers," said Chad Waite, general partner at OVP. "Under the leadership of Annette Jacobs over the past ten months, the SafeHarbor team has demonstrated its ability to successfully build and refine a service model that delivers successful customer support interactions. The company has put a stake in the ground as a leading customer solutions provider. We look forward to continuing our support of the company as they execute their growth strategy."
Jacobs' leadership has enabled SafeHarbor to achieve a 100 percent customer renewal rate, see double digit revenue growth, secure two Fortune 25 clients, and develop a forward-thinking strategy that addresses and remedies the unmet promises of the customer relationship management (CRM) industry.
"Improving service delivery and gaining better visibility into customer behavior are top business goals for many organizations in 2005," said Allen Bonde, president and founder of consulting and strategic advisory firm ABG, Inc. "At the same time, our research has shown that delivering on the vision of true operational business intelligence within customer service environments means not only having access to the right data and analytical tools, but also the know-how to apply these approaches at every customer touch point. SafeHarbor brings these disciplines together, and with its new funding, is clearly a company to watch as this next wave of CRM takes off."
"SafeHarbor has transformed itself, and this latest investment demonstrates the continued support of our growth strategy from our investors," said Annette Jacobs, President and CEO of SafeHarbor Technology Corporation. "OVP, Wheatley Partners and Covestco have been SafeHarbor's partners and supporters from the beginning, and their experience in the technology field and strong industry relationships will continue to help us expand both our customer base and solution offerings. The additional funding provides us with the necessary capital to continue building and promoting our business."
About SafeHarbor Technology Corporation
SafeHarbor Technology Corporation (www.safeharbor.com), founded in 1998, is a Washington-based corporation that delivers the promise of successful customer interactions by integrating the customer support experience with business intelligence. SafeHarbor solutions apply behavioral analytics and customer satisfaction data across a strategic mix of support channels - e.g. Websites, e-mail, chat and phone -- to best serve its clients' customers, whether they are consumers, agents, employees or partners.
SafeHarbor designs, builds and optimizes customer support solutions for mid- to large-sized enterprises, primarily in the technology, banking, communications and government sectors. Some of its customers include American Airlines, Cingular, IBM, Juniper Networks, State of Washington, SunTrust Banks, TiVo, T-Mobile, and Washington Mutual. For more information please visit www.safeharbor.com.
The SafeHarbor Technology Corporation company logo can be found at: http://www.primezone.com/newsroom/prs/?pkgid=1381
About OVP Venture Partners
Over its 21-year history as an early-stage venture firm, OVP has been funding industry leading start-ups in the Pacific Northwest. In that period, OVP has invested in more than 80 companies and has driven 22 successful IPO's and an equal number of mergers and acquisitions. The firm currently has $500 million in capital under management.
With a Pacific Northwest focused strategy and regional presence in Seattle and Portland, OVP seeks opportunities that are at the intersection points between the market's next big waves and those technology strengths native to the region. OVP's focus is on investments in the areas of the network edge and mobility, the corporate data center, imaging and the digital home, computational biology, and nanotechnology. For more information, please go to: www.ovp.com.