SCOTTSDALE, Ariz., April 29, 2005 (PRIMEZONE) -- "We chose Minuteman Support Services because of the increase in issues affecting our customers," Jonathan Miller, CEO of Connectifi stated. "We have seen a drastic increase in the amount of malware/spyware issues coupled with SP2 and other problems relating to PC configurations. Approximately 90% of the calls we take to support our wireless networks are not directly related to wireless configuration. We have seen that number grow from approximately 40% in the previous year. Most of the calls we receive require technical support relating to issues within their PC." RV Wireless, Inc. (Pink Sheets:RVWS) owns 30% of Connectifi, Inc.
Miller went on to say, "Our typical response to the customer was to take their computer into a local retailer that services computers. We needed to find someone to help our customers without having them uproot their system. Minuteman Support Services is a great choice for us to maintain a healthy relationship with our customer by making sure they are looked after either remotely or in person."
"Minuteman Support Services is leveraging remote computer support technology to bridge the customer support gap that exists between ISPs and their subscribers. Internet Service Providers have, justifiably, drawn the line when it comes to supporting their subscriber's PC or laptop", says Dan Barnes, co-founder and COO of Minuteman. "After speaking with many ISPs in our immediate area, we discovered that spyware is the driving force behind an increase in technical support call volume and subscriber frustration."
Barnes goes on to say, "It is estimated that 90% of all residential and small business computers are infected with spyware. Internet subscriber's ability to enjoy the full potential of their high-speed Internet connection is being severely impaired due to spyware infestation. It is only natural that subscribers are turning to their ISPs for support and resolution.
Remote computer support technology and a strong nationwide onsite presence allow Minuteman Support Services to offer a value-added, single-vendor relationship to Internet Service Providers. National, regional and local Internet Service Providers can now take customer support to the next level and start pointing their subscribers down a path to resolution."
For more information regarding Connectifi, Inc. please go to http://connectifi.com.
For more information regarding RV Wireless, Inc. please go to http://www.rvwifi.com.
For more information regarding Connectifi, Inc.'s RVwifi service please go to http://www.rvwifi.com.
For more information on the RV industry please go to http://www.gorving.com.
About RV Wireless, Inc. (Pink Sheets:RVWS)
RV Wireless is poised to consolidate the WiFi industry in the valuable niche market of RV Resorts. Seasonal homes to 1 in 7 people over the age 50 -- 10,000 people per day will turn 50 for the next 20 years -- RVers control more than 70% of the assets and disposable income of North Americans. RV wireless is seeking a large customer base through acquisition and organic growth to distribute its unique bundle of communications products. RV Wireless, Inc. owns 30% of Connectifi, Inc. For more information regarding RV Wireless, Inc. please go to http://www.rvwifi.com.
About Connectifi, Inc.
RV Wireless, Inc. owns 30% of Connectifi, Inc. Connectifi, Inc., a Delaware corporation based in Scottsdale, Arizona, is the leading provider of high-speed Internet access through its year-round RVwifi service offered at RV Resorts in the Southwest. RVwifi provides access in 3,400 locations as a member of the Airpath Provider Alliance allowing them to service more than 3 million RVers within a 350 mile radius of its home office. Connectifi, Inc also offers DSL products for residential and business customers, email services and 3400 local dialup access numbers within the US and Canada.
There are 25,000,000 RVers in the US and Canada and there are more than 600 RV resorts in Arizona alone. More than 80 percent of RVers travel with a single computer and over 60 percent have two onboard. For more information regarding Connectifi, Inc. please go to http://connectifi.com.
For more information regarding Connectifi, Inc.'s RVwifi service please go to http://www.rvwifi.com. About Minuteman Support Services, LLC
It is estimated that 90 percent of all computers are infected with spyware and that small businesses world wide, stand to lose approximately $250 billion in lost productivity due to spyware infections in 2005.
Minuteman Support Services is a privately funded, nationwide computer support company leveraging remote computer support technology to provide professional computer support within the Wifi market. Minuteman Support Services is a full service computer support company specializing in spyware removal and prevention. It is MSS' belief that the solution to the current spyware epidemic rests on the shoulders of every individual who connects a computer to the Internet. Providing the necessary tools, knowledge and training, their customers learn how to prevent, identify and remove future spyware infections.
For more information regarding Minuteman Support Services, LLC. Please go to http://minutemansupport.com/