ATLANTA, May 5, 2005 (PRIMEZONE) -- EMACS 2005, Chartwell's Energy Marketing and Customer Service Conference, will be held October 25-28 in Miami, Fla., conference organizer Chartwell Inc. announces. EMACS 2005 will focus on "engaging the customer," a theme that permeates leading energy delivery organizations.
Today's utility is faced with challenges in outage response, customer communications, customer satisfaction, technology implementation and process improvement. EMACS 2005 will offer advice, solutions and allow utility professionals to network and share ideas related to these and other critical business solutions.
"Each year we strive to make EMACS the number-one educational opportunity and networking forum for customer service and marketing professionals, and 2005 will be no different," says Philip I. Dunklin, president, Chartwell Inc. and conference chair. "We have an exciting lineup of presenters offering more case studies and real-life examples of industry best practices than ever before."
Keynote speakers include:
-- Penni McLean-Conner, vice president of customer care for
NSTAR Electric and Gas, which through a variety of initiatives
has improved its customer satisfaction in recent years; and
-- Ray Kordupleski, president of CVM, Inc., a noted expert on
customer satisfaction and author of the book, Mastering
Customer Value Management: The Art and Science of
Creating Competitive Advantage.
EMACS is like no other conference focused on utility customer care and marketing. Presentations cut through the hype and offer real-life, case study examples of customer care and marketing initiatives, the successes and pitfalls. Roundtables and panel discussions encourage interaction and learning through idea-sharing and collaboration.
For more information or to register for EMACS, visit www.emacsconference.com or call (404) 237-9099. Contact Bill Grist at bgrist@chartwellinc.com for exhibitor and sponsorship opportunities.
EMACS is organized by Chartwell Inc., the leading provider of unbiased utility research information and case studies. VISA will serve as the Official Gold Sponsor of EMACS, and Electric Light & Power is the Official Sponsoring Publication.