SAN DIEGO, May 5, 2005 (PRIMEZONE) -- Superclick, Inc. (OTCBB:SPCK) announced today that Fairmont Hotels & Resorts has selected its Superclick Internet Management System (SIMS) platform for an aggressive rollout throughout Fairmont's hotel properties over the next three months. Following extensive laboratory testing and successful field trials, Fairmont has verified that the SIMS platform is superior to their current system, resulting in a 30-40% decline in helpdesk tickets from their guests. To date, Fairmont has equipped 23 hotels with the SIMS solution.
"Superclick enables our Level 1 support staff to perform added troubleshooting functions, so from a management perspective it greatly increases our operational efficiencies," commented Paul Chin, Fairmont's Executive Director of Technology Services. "It also provides us with a greater perspective of each guest room and the status of their ports, and can isolate any issues in a timelier fashion. Call times with guests have been reduced considerably, because we can now go right onto the server and see immediately what the guest is doing."
"The Intrusion Detection System function also allows us to track virus-infected PCs on the spot and gives us the ability to go right to the guest's port and shut them down in an instant." Mr. Chin added that, "In general, the stability and robustness of SIMS eliminates problems up front and its call center application gives us the information we need to resolve any issues quickly."
Sandro Natale, Superclick's VP of Business Development noted that, "This is a tremendous validation of what we've been saying about SIMS. We've had anecdotal evidence of its superiority as opposed to the competition but now we have shown it in large hotels with established track records and using the same call center staff. One of the key features that SIMS provides is our call center application which can instantaneously verify all equipment between the call center and the guest's PC. Additionally, SIMS scans all links periodically and automatically sends an email to hotel management advising of in-room CPE issues. This allows staff to address issues such as an unplugged DSL modem before even sending a guest to a room."
About Superclick, Inc.
Superclick, Inc. (OTCBB:SPCK), through its wholly owned, Montreal-based subsidiary Superclick Networks, Inc., develops, manufactures, markets and supports the Superclick Internet Management System (SIMS(tm)) in worldwide hospitality, multi-tenant unit (MTU) and university markets. Superclick provides hotels, MTU residences and universities with cost-effective Internet access utilizing high-speed DSL, CAT5 wiring, wireless and dial-up modem technologies. Superclick's proprietary technology converts dial-up analog Internet calls to digital access, improves connection speeds, unclogs local trunks, consolidates Internet traffic, supports flexible billing and provides targeted advertising to end-users. Current clients include MTU residences and Crowne Plaza(r), Four Points by Sheraton(r), InterContinental Hotels Group PLC, Hilton(r), Holiday Inn(r), Holiday Inn Express(r), Hampton Inn(r), Marriott(r), Novotel(r), Radisson(r), Sheraton(r), Westin(r) and Wyndham(r) hotels in Canada and the United States.
About Fairmont Hotels & Resorts
Featuring a collection of fabled castles, secluded lodges, storied meeting places and modern retreats, Fairmont Hotels & Resorts opens the doors to some of the world's most celebrated addresses. With locations throughout eight countries, our 44 distinctive hotels -- including The Fairmont San Francisco, The Fairmont Banff Springs and The Fairmont Dubai -- promise travelers unparalleled settings, rich experiences and lasting memories. Future Fairmont Hotels & Resorts include The Fairmont Mayakoba, Riviera Maya (fall 2005), The Fairmont Cairo and The Fairmont Abu Dhabi Resort & Villas. For more information or reservations, please call 1-800-441-1414 or visit www.fairmont.com.
Safe Harbor Statement
Statements in this press release that are not statements of historical or current fact constitute "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. Such forward-looking statements involve known and unknown risks, uncertainties and other unknown factors that could cause the actual results of the Company to be materially different from the historical results or from any future results expressed or implied by such forward-looking statements. In addition to statements which explicitly describe such risks and uncertainties, readers are urged to consider statements with the terms "believes," "belief," "expects," "intends," "anticipates," "will" or "plans" to be uncertain and forward-looking. The forward-looking statements contained herein are also subject generally to other risks and uncertainties that are described from time to time in the Company's reports and registration statements filed with the Securities and Exchange Commission.