SEATTLE, May 17, 2005 (PRIMEZONE) -- SafeHarbor Technology Corporation, a provider of customer interaction and business intelligence services, was named today as the Top 10 Key Player with the highest momentum rating in the self-service space by the Allen Bonde Group, Inc. (ABG) in its 2005 Self-Service Vendor Ranking and Scorecard findings.
ABG, a strategic advisory firm recognized as the leading authority on self-service applications and market trends, annually ranks the 20 top self-service software providers, evaluating them in four categories and nearly 20 dimensions, some of which include: technology, delivery and partners.
Earning a place within the Top 10 Key Players, SafeHarbor also received the top rating in the momentum category, which measures a company's performance relative to its reputation. According to ABG this refers to, "...a vendor who is performing well but may be 'a hidden jewel,'" and is one to watch over the next 12 months.
"SafeHarbor is an important self-service vendor to watch in 2005 and beyond," said Allen Bonde, president and founder of ABG, Inc. "Earning the Top Momentum vendor rating among the Top 10 Key Players is a significant distinction because it means that SafeHarbor has the critical mass, leadership team, and infrastructure in place to compete successfully in the sector. And though it currently may be lesser known than category leaders, SafeHarbor is clearly delivering a high level of value to its customers. With expanded sales and marketing efforts, and a focus on product development and operational refinements, we expect the company to attract much more attention going forward."
Highlights from the ABG 2005 Self-Service Scorecard
SafeHarbor scored especially well in the following dimensions, impacting its Top 10 Key Player and Top Momentum designations:
TECHNOLOGY: 4.0 / 5 Evaluates functionality for search, knowledge management, analytics, e-mail/chat and overall architecture DELIVERY: 4.0 / 5 (SafeHarbor received the second highest score in this category) Evaluates strength of management team, growth rate, client base, and on-demand capabilities PARTNERS: 3.5 / 5 Evaluates number and value of partnerships with systems integrators, OEMs and other service providers
ABG's full scorecard rankings, short vendor profiles, links to articles, case studies and a collection of market trends and data points regarding self-service adoption and spending can be found at www.selfservicescorecard.com.
"SafeHarbor is very pleased to have earned the top momentum score among Top 10 Key Players in the self-service space," said Annette M. Jacobs, Chairman and CEO of SafeHarbor Technology Corporation. "It is an important validation of all of the hard work at SafeHarbor over the past year. We've continued to refine our service model and achieved important milestones including a 100 percent customer renewal rate and double-digit revenue growth. Such recognition from ABG confirms that we are delivering great self-service solutions for our customers and providing leadership within our industry."
About SafeHarbor Technology Corporation
SafeHarbor Technology Corporation, founded in 1998, is a Washington-based corporation that delivers on the promise of successful customer interactions by integrating the customer support experience with business intelligence. SafeHarbor solutions apply behavioral analytics and customer satisfaction data across a strategic mix of support channels-Web sites, e-mail, chat and phone-to best serve its clients' customers, whether they are consumers, agents, employees or partners.
SafeHarbor designs, builds and optimizes customer support solutions for mid- to large-sized enterprises, primarily in the technology, banking, communications and government sectors. Some of its customers include American Airlines, Cingular, IBM, Juniper Networks, State of Washington, SunTrust Banks, TiVo, T-Mobile, and Washington Mutual. For more information please visit www.safeharbor.com.
The SafeHarbor Technology Corporation company logo can be found at: http://www.primezone.com/newsroom/prs/?pkgid=1381
About Allen Bonde Group, Inc.
Founded in 2001, Allen Bonde Group, Inc. is a management consulting and strategic advisory firm focused on the enterprise software market and the impact of emerging business models and technologies. ABG consultants and analysts are widely recognized as thought leaders, and have been quoted in more than 150 publications worldwide. ABG has delivered more than 100 engagements to nearly 50 technology and financial services organizations across North America including Ask Jeeves, Bank of America, Business Objects, Fair Isaac, Motive, Symantec and TSYS. ABG is also co-producing and chairing DCI's Self Service Conference in June 2005, and has been selected by SSPA to deliver its customer self-service training program. For more information please contact ABG at 508-626-0100 or visit ABG online at www.allenbondegroup.com.