LOS ALTOS, Calif., July 20, 2005 (PRIMEZONE) -- Kaidara Software, Inc. today announced that the ASPCA Animal Poison Control Center, the world's first animal-oriented poison control center, has selected the Kaidara Advisor(tm) knowledge management system to improve speed, consistency and quality of response to calls regarding animal medical emergencies and safety matters.
"The ASPCA Animal Poison Control Center is committed to protecting and improving the lives of animals through our educational programs and research," said Harold Trammel, vice president of knowledge management for the ASPCA Animal Poison Control Center. "Our extensive medical records database includes over 800,000 cases. Kaidara will be instrumental in providing our staff with rapid access to this critical information to help save the lives of animals and further our efforts to educate the public regarding animal safety."
Kaidara's flagship knowledge management solution will be used to harvest and rapidly retrieve critical, proprietary veterinary medical records and toxicology information used across the poison control center's special services including its Animal Product Safety Service, Veterinary Lifeline Partner Program, and Veterinary Toxicology Education Program. Additionally, Kaidara Advisor will be instrumental in providing life-saving information to the center's support staff and veterinarians who handle incoming calls from animal owners and veterinarians across North America.
Kaidara Selected to Improve Service Quality and Reduce Costs
In 2004 the ASPCA Animal Poison Control Center handled 95,550 new cases. Currently the center answers 300 -- 500 calls each day. Training each new veterinarian regarding the center's case management and call procedures requires three to six months. With Kaidara Advisor, the center will reduce the time needed to train staff while simultaneously increasing the quality and speed of response. Increased efficiency will also help reduce certain costs.
"The ASPCA Animal Poison Control Center's longstanding history and continued development of new services and programs to protect and improve the lives of animals is a testament to their focus on delivering continuous service improvements and efficiencies," stated Bob Tatemichi, vice president of sales and marketing North America for Kaidara. "We look forward to working with the ASPCA Animal Poison Control Center to further their efforts to promote animal safety and save animals' lives."
About The ASPCA
Founded in 1866, the ASPCA(r) (American Society for the Prevention of Cruelty to Animals) was the first humane organization established in the Western Hemisphere and today has one million supporters. The ASPCA's mission is to provide an effective means for the prevention of cruelty to animals throughout the United States. The ASPCA provides national leadership in humane education, government affairs and public policy, shelter support, and animal poison control. The NYC headquarters houses a full-service animal hospital, animal behavior center, and adoption facility. The Humane Law Enforcement department enforces New York's animal cruelty laws and is featured on the reality television series Animal Precinct on Animal Planet. Visit www.aspca.org for more information.
About Kaidara, Inc.
Kaidara is an award-winning developer of software solutions, which harness the experience and know-how within an organization to streamline resolution of complex questions and problems and reduce costs associated with delivering customer service. By automating the creation and maintenance of a knowledge repository, Kaidara's technology increases overall customer satisfaction, reducing the costs of collecting, retaining and reusing knowledge within service infrastructures such as websites, call centers, field service staff, interactive voice response units, email and other contact points. The company's solutions are deployed at leading global firms in the automotive, high technology, and manufacturing industries including DaimlerChrysler, Cisco, NEC and National Semiconductor. For more information, please visit: www.kaidara.com.
Kaidara(r) is a registered mark of Kaidara Software Corporation.
Kaidara Advisor(tm), Kaidara Studio(tm), and Kaidara Text2Data(tm) are trademarks of Kaidara Software Corporation. All other trademarks and company names mentioned are the property of their respective owners.