LOS ALAMITOS, Calif., Aug. 18, 2005 (PRIMEZONE) -- Global Conductor (www.globalconductor.com), a privately held management consulting company, made a bold move consistent with its corporate values and published results of recent client satisfaction surveys. The Transparency Model is an effort to create a seamless client service assessment process and is a direct reaction by the firm to deviate from the consulting industry mold and adapt to a changing business world that demands results-driven consulting services.
"Most consultancies publicize client testimonials. I don't know of any consultancy that posts actual client survey results," said Troy Edgar, CEO of Global Conductor. "Global Conductor is doing this because I want our company to be publicly accountable to ourselves and our clients. We want to deliver the highest level of service possible and change the industry perception that services firms like Global Conductor are concerned only with delivery. Therefore, we are letting the client and the marketplace get a transparent view of our customer satisfaction surveys documenting the services we provided during and after delivery."
Global Conductor used an independent, third-party marketing firm to conduct the customer satisfaction surveys. The survey questions captured results in 18 different areas and asked additional questions focused on Global Conductor's overall project performance. The company surveyed 100% of its active, Fortune 500 clients and a summary of the results can be seen at: www.globalconductor.com/client_satisfaction.html
After receiving the results, Global Conductor gained visibility into its strengths and weaknesses. The survey reinforced Global Conductor's position on its project management and delivery strengths. Weaknesses revealed a need to respond quickly to growing project resource requirements and improve communication and management of project budget expectations. Global Conductor has now taken significant improvement steps to address these areas. Global Conductor has realized the value of client satisfaction reporting in tracking performance beyond bookings and billings. Therefore, they have made a commitment to capturing customer satisfaction results and reporting the feedback on a periodic basis.
Global Conductor
Global Conductor is a management consulting firm that has enjoyed four years of continued growth serving Fortune 500 clients in North America, Europe, Asia and South America. Global Conductor has extensive experience with the automotive, consumer packaged goods, financial services, health care management and technology industries. The firm offers project management, IT and Operations Strategy, and ERP Integration services. Global Conductor is built on a foundation of core values that strive to achieve excellence and maximize performance. Global Conductor was founded in 2001, and is headquartered in Southern California.