SEATTLE, Nov. 1, 2005 (PRIMEZONE) -- SafeHarbor Technology Corporation, a provider of customer interaction and business intelligence services, announced today its partnership with Knova Software, a leading provider of service resolution management (SRM) applications that reduce service and support costs, increase revenues, and improve customer satisfaction. This partnership will enable Knova customers to leverage SafeHarbor's expertise in customer service assessment and knowledge process transformation to further improve efficiency while continuously improving the quality of the customer experience.
Built on a next-generation search and knowledge management platform, Knova's suite of knowledge-empowered customer service applications automate the resolution process across multiple channels including contact centers, help desks, email and self-service sites.
"Knova's award-winning SRM applications combined with SafeHarbor's professional service expertise brings significant value to our customers," said Bruce Armstrong, president and CEO of Knova Software. "We feel this partnership will accelerate our customers' success through more effective knowledge management strategies and better integration of business process support."
The combination of SafeHarbor's professional services and Knova's award-winning software is expected to help companies achieve long-term business goals for customer support. By analyzing the user experience from the customer point of view and designing pathways that give Knova customers the information needed to manage the data, content and processes, SafeHarbor's experts will seek to quickly align business processes and support responses to Knova customers' business and customer service and support goals.
"Customer support is one of the most critical components of a satisfied customer experience. Through years of experience implementing and integrating robust multi-channel support environments, SafeHarbor has developed proven methodologies and best practices for achieving a more customer centric approach to support interactions," said Annette Jacobs, CEO and chairman of SafeHarbor. "SafeHarbor is excited to be partnering with a like-minded and recognized leader in the customer service and support industry. Together, Knova and SafeHarbor can create powerful knowledge and service applications that make business transformation and cost savings not just possible-but actually doable."
About SafeHarbor Technology Corporation
SafeHarbor Technology Corporation, founded in 1998, is a Washington-based corporation that delivers the promise of successful web-based customer interactions through integrating the customer support experience with business intelligence. SafeHarbor's SmartSupport solutions apply behavioral analytics and customer satisfaction data across a strategic mix of support channels -- Web sites, e-mail, chat and phone -- to best serve its clients' customers, whether they are consumers, agents, employees, or partners.
SafeHarbor designs, builds and optimizes customer support solutions for mid- to large-sized enterprises, primarily in the technology, banking, communications and government sectors. Some of its customers include American Airlines, Cingular, IBM, Juniper Networks, State of Washington, SunTrust Banks, TiVo, T-Mobile, and Washington Mutual. For more information please visit www.safeharbor.com.
About Knova Software
Knova Software is a leading provider of service resolution management applications that reduce service costs, increase revenues, and improve customer satisfaction. Built on a next-generation search and knowledge management platform, Knova's suite of knowledge-empowered customer service applications automate the resolution process across multiple channels including contact centers, help desks, email and self-service sites. Industry leaders including EDS, Mattel, Microsoft, AOL, H&R Block, Novell, Merrill Lynch, McAfee, Reuters and Cingular rely on Knova's award-winning solutions to deliver world-class customer service. Knova Software is headquartered in Cupertino, Calif. For more information, visit www.knova.com.
Under the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, statements in this press release that are not historical facts, including those statements that refer to Knova Software's plans, prospects, expectations, strategies, intentions, hopes and beliefs and the expected benefits of the use of Knova's products are forward-looking statements. These forward-looking statements are not historical facts and are only estimates or predictions. Actual results may differ materially from those projected as a result of risks and uncertainties detailed from time to time in the company's Securities and Exchange Commission filings. Any forward-looking statements are based on information available to the company today and the company undertakes no obligation to update publicly any forward-looking statements, whether as a result of future events, new information, or otherwise.
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