ATLANTA, Feb. 8, 2006 (PRIMEZONE) -- GMT Corporation today announced that Ryla Teleservices has selected GMT Planet(tm) workforce management software to enhance customer service and lower operating costs across its domestic contact center locations, by automating and optimizing all staffing and scheduling processes. As a leading provider of outsourced customer contact solutions to government agencies, enterprise and Global 1000 clients, Ryla Teleservices turned to GMT to automate its contact center labor forecasting and scheduling and deliver web-based employee self-service tools to over 1,000 contact center agents distributed in five North American locations. GMT is showcasing its entire line of workforce management solutions this week in Booth C-12 at the Call Center Demo and Conference in Austin, Texas.
"GMT Planet offered the lowest total cost of ownership and was the workforce management software solution that best addressed our specific project needs," said Garrett Mullins, Vice President and General Manager of Ryla. "Workforce Management is a requirement in any contact center enterprise, and we are certain GMT's solution will provide additional certainty in our ability to meet and exceed customer service agreements and objectives."
GMT Planet workforce management will provide Ryla Teleservices with real-time visibility, an automated agent scheduling process and precision staffing according to call volume, of which, GMT customers report as much as 99% accuracy in forecasts (measured on a monthly volume basis). Not only will Ryla benefit from highly precise automated workforce scheduling based on call volume and specific labor requirements, but call center managers will also utilize built-in performance management and up-to-the-minute data to ensure complete operations efficiency and effectiveness...every minute of every day.
"GMT is proud to be working with Ryla Teleservices and contributing significantly to their customer satisfaction and profitability objectives," said Roger Avats, CEO of GMT. "Our field-proven labor forecasting and scheduling, combined with robust reporting and award-winning user interface, continues to appeal to contact centers of all sizes and reaffirms GMT's position as the de facto standard in contact center workforce management."
About Ryla Teleservices
Ryla Teleservices, Inc. is a leading provider of global outsourced customer contact solutions for the enterprise, government agencies, and Global 1000 clients deploying Voice over Internet Protocol based client solutions. The company is headquartered in Kennesaw, Georgia with industry leading clients in financial services, technology, telecommunications, and information management. Ryla is a Minority Business Enterprise (MBE) as certified by the Georgia Minority Suppliers Development Council (GMSDC). To learn more about Ryla Teleservices, please call 1-888-YES-RYLA, or visit our web site at www.ryla.com
About GMT
GMT's workforce management solutions create competitive advantage by increasing worker productivity and customer service while decreasing an organization's single largest controllable expense-labor. The company's product line combines automated forecasting, labor scheduling and reality-based metrics with powerful analytics and quality management tools to deliver a complete workforce management solution that easily scales and is priced to deliver quick ROI. Key customers and partners include FirstMerit Corporation, Ernst & Young, Hickory Farms, MERIAL, Noble Systems, TDS Telecom, NY Life, Bank of New Zealand, ITC DeltaCom and Washington Mutual, Inc. The company is privately held with headquarters in Atlanta, Georgia, with offices in the U.K. and Australia. For more information, please visit www.gmt.com.