WICHITA, Kan., Feb. 27, 2006 (PRIMEZONE) -- Business process outsourcing (BPO) services providers must provide a world-class technology platform and infrastructure, customized for today's mid-market companies, to deliver a robust value proposition, finds Skip Womack, Vice President and CIO, Savista Corporation. This and other insights from Savista's senior executive team and industry thought leaders were featured in the third installment of a groundbreaking BPO Best Practices series that appeared in major trade publications.
"To meet the sophisticated needs of today's mid-market, BPO providers need to deliver technology excellence in three critical ways," Womack said. "First, they must provide technology platforms with the processing power and functionality required to handle ever-increasing workloads. Second, they need to standardize business processes and software applications to achieve the economies of scale and processing efficiencies that will drive unit costs significantly down. Finally, they must have a top-notch team of technology specialists who can design and run business applications while interfacing with busy client executives to deliver outstanding service."
In the BPO thought leadership series, Womack explained how Savista designed and built the most powerful yet cost-effective technology platform and infrastructure available to meet the specialized needs of mid-market companies, leveraging the firm's extensive mid-market experience and deep industry and domain expertise. This substantial investment in technology excellence enables Savista to create long-term value for clients. "We deliver economic savings of 20 to 40 percent of clients' back-office costs. We support their strategic business plans with better management information. We improve their operational performance through process reengineering. We provide powerful technology solutions through our state-of-the-art platform. We deliver human resources benefits programs at lower costs. And finally, technology supports all of our risk management initiatives."
As CIO, Womack is responsible for information technology, systems, services and the delivery of advanced technology solutions to Savista clients. He has more than 22 years of management and technology experience at Bombardier, Textron, Cargill, and PepsiCo, with special expertise in ERP implementations, software applications and business process improvements.
"The owners and senior executives of mid-market companies want to focus their time and resources on building the business, not the back office," added Womack. "Nor do they want to invest in building an IT infrastructure that may not be cost-justified, especially when they can reduce their capital expenditures and operating expenses by outsourcing the technology. It's a traditional make-or-buy decision, and buying today's on-demand technology services makes good business sense. They know that outsourcing can reduce their total cost of ownership and free up capital that can be better invested elsewhere in growing the business."
The BPO Best Practices Thought Leadership series showcases Savista's strategic insights and ground-breaking solutions in BPO technology, operations and client service for the mid-market.
About Savista
Savista is the leading firm that focuses exclusively on delivering POS and Restaurant Operating Systems for the world's largest restaurant chains, as well as finance/accounting, human resources, and technology solutions for fast-growing mid-market companies. The firm services more than 7,800 restaurants and mid-market companies worldwide today.
Savista also provides Business Process Outsourcing services in the United States to more than 3,300 restaurants in over 40 leading brands, including Applebee's, Burger King, McDonald's, Long John Silver's, Rally's, Papa John's, Church's, Hardee's, KFC, Taco Bell, Pizza Hut, Wendy's and other well-known multi-unit restaurant companies.
With locations in Wichita, KS, Oakbrook Terrace, IL, and Sao Paulo, Brazil, Savista is owned by Accel-KKR -- a private investment firm founded by venture capital firm Accel Partners and private equity investment firm Kohlberg Kravis Roberts & Co. -- and by Savista management. Please visit www.savistacorp.com.