SAN FRANCISCO, April 10, 2006 (PRIMEZONE) -- Avolent announced today that Blue Cross and Blue Shield of Florida (BCBSF) is implementing Avolent's Interactive, Self-Service Electronic Billing and Payment software as the framework for the company's Consolidated Billing Presentment and Payment application (CBPP). Avolent's eBilling software will enable BCBSF customers to manage their accounts, review and reconcile bills and statements, and initiate and track payments, which ultimately will improve customer service, reduce costs and create a competitive advantage for BCBSF.
"Avolent's solid understanding of the unique issues faced by health insurers was a key factor in our choice of the Avolent solution," said Earnie Franklin, Vice President of Information Technology/Customer Relationship Management at BCBSF. "We wanted a self-service billing and payment solution that could address the needs of different audiences including consumers, employer groups, channel partners and brokers while also helping to increase efficiencies and decrease administrative costs. Avolent helps us accomplish these goals."
BCBSF is approaching the concept of self-service in the "Invoice to Cash Process" as a competitive advantage in customer service and as a method to reduce operational and administrative costs. Through new features and functionality, the company anticipates savings of nearly $1-3 million dollars annually with the new CBPP solution versus previous billing and payment procedures.
"We are pleased that BCBSF selected Avolent to be the cornerstone of the company's CBPP application," stated Doug Roberts, chief executive officer of Avolent. "BCBSF's choice of Avolent reinforces the value our solution offers to healthcare insurers and the importance of customer self-service in driving operational efficiencies and customer satisfaction."
ABOUT BCBSF
Blue Cross and Blue Shield of Florida is a leader in Florida's health industry. BCBSF and its subsidiaries serve more than 8.3 million people. Since 1944, the company has been dedicated to meeting the diverse needs of all those it serves by offering an array of choices. BCBSF is a not-for-profit, policyholder-owned, tax-paying mutual company. Headquartered in Jacksonville, Fla., BCBSF is an independent licensee of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield companies. For more information concerning BCBSF, please see its Web site at www.bcbsfl.com.
ABOUT AVOLENT
Avolent is the leading application software provider for Interactive, Self-Service Electronic Billing and Payment for organizations that are committed to an eBusiness strategy. By implementing Avolent software, organizations can reduce operating costs, increase revenues, optimize cash flow, improve customer satisfaction, and promote compliance. Three of the top five eBusiness companies in the world have standardized on Avolent. Today, 10 eBills are presented every second through Avolent software. Avolent's customers include AT&T, Do It Best, Blue Cross and Blue Shield of Florida, MasterCard, Health Alliance, Highmark, Office Depot, PacifiCare, Unisys, Xerox Capital Services, Wells Fargo, and two of the three largest PC suppliers in the world. For more information call (800) 553-5505 or visit www.avolent.com.