SEATTLE, April 18, 2006 (PRIMEZONE) -- SafeHarbor Technology Corporation, a provider of intelligent customer support environments, today announced that CRM Magazine awarded their customer, Washington State Department of Information Services (DIS) with a 2006 Service Elite award in the Web support services category.
Each year, CRM Magazine honors organizations that have not only achieved significant results tied to investments in contact center technologies and services, but have also realized outstanding return and benefits from their contact center and customer service initiatives. DIS, which operates the state of Washington's official Web site, Access Washington(tm) (http://access.wa.gov), is one of five organizations to receive this prestigious award.
"SafeHarbor congratulates the DIS and the Access Washington team on achieving this distinguished honor. They are a highly dedicated team of professionals focused on improving the online support experience," commented Blake Cahill, vice president of marketing and product management for SafeHarbor Technology Corporation. "This is a well deserved award and SafeHarbor is proud to serve Access Washington."
Access Washington serves as the public portal for thousands of state and local government information and services. Its vastly diverse audience is comprised of citizens, businesses, government workers, visitors, students, as well as the general public.
"Access Washington is setting a new standard for public service by combining the best web-based applications, e-commerce tools and carefully defined policies for efficient, reliable and secure services on the Internet," said Rhonda Polidori, manager of digital government Web properties for DIS. "Receiving CRM Magazine's Service Elite Award for Web support services is an exceptional honor."
About DIS/Access Washington
The Washington State Department of Information Services (DIS) provides technology leadership for the state information technology (IT) enterprise. For more information, visit the DIS Web site at http://dis.wa.gov/.
About SafeHarbor Technology Corporation
SafeHarbor Technology Corporation designs and rapidly deploys online support environments that transform and optimize customer support interactions. Built on best-of-breed technology and implemented with a consultative approach, SafeHarbor's SmartSupport Solutions integrate knowledge management with Web self-service and multi-channel support services, enabling companies to increase self-service rates and reduce interaction costs while continuously improving the customer experience.
Since 1998, SafeHarbor has provided customer service and support solutions to businesses of all sizes and industries, including American Airlines, Cingular, Cox Communications, IBM, State of Washington, SunTrust Banks, TiVo, T-Mobile, Vizrea and Washington Mutual. For more information, please visit www.safeharbor.com.
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