PHOENIX, April 25, 2006 (PRIMEZONE) -- (MRO 2006 Conference & Exhibition Booth 1514) -- Leading Edge Aviation Services Corp., a trusted provider of high-capacity aircraft maintenance, repair and overhaul facilities, today pledged its Total Customer Approval Commitment. This program will foster collaboration between Leading Edge Aviation Services and its customers and create excellence through client partnership and information-exchange.
"With 20 years of continuous growth through technical expertise and innovation, we are committed to creating a consistent, positive customer experience," said W. Mike Manclark, chief executive officer, Leading Edge Aviation Services. "The Total Customer Approval Commitment program formalizes our approach to working with customers and outlines our customer-service and technical-excellence commitment. Our mission is to work with our customers as extensions of their global teams to create and build value, while assisting them in improving safety records, scheduling, profitability and reputation."
Total Customer Approval Commitment Program
Leading Edge Aviation Services introduced this program to delineate a set of customer benefits and metrics for customer-service and innovation excellence.
Leading Edge Aviation Services Customer Benefit
Commitment
-- Serve as a catalyst for -- Access to new, innovative
presenting newest products and services
technologies and
methodologies -- Localized, rapid support
when issues arise
-- Proactively address
customer issues, sharing -- Accelerate time to job
information to achieve completion
success
-- Achieve consistent quality
-- Leverage Leading Edge's and performance regardless
global infrastructure of production location or
deadlines
-- Offer services globally,
delivering consistent
performance aligned with
customers' requirements
Leading Edge Aviation Services says a strong entrepreneurial spirit is embedded throughout the organization, which thrives on creating value through customer partnerships. The Total Customer Approval Commitment is infused with this spirit.
"By collaborating before, during and after delivery of MRO services, we help customers enhance their images and get their aircraft back into operation quickly and on budget," said John Schildroth, president, Leading Edge Aviation Services. "Our elite team is dedicated to implementing new technologies and methodologies to reduce the time customers' aircraft are at our facilities. Providing unparalleled global access to innovation and support is one of the many ways we differentiate ourselves."
In advance of this introduction, Schildroth joined Leading Edge Aviation Services in March to enhance customer-service satisfaction through technology and innovation.
Leading Edge Aviation Services is rolling out this program this week at the MRO 2006 Conference & Exhibition in Phoenix and during customer briefings. For more information on working with Leading Edge Aviation Services and bringing the Total Customer Approval Commitment program to your organization, contact Senior Vice President Dave Patterson at (714) 556-0576.
About Leading Edge Aviation Services Corp.
Leading Edge Aviation Services offers the highest-capacity aircraft maintenance, repair and overhaul facilities, perfected over two decades of treating customers' budgetary, time and safety needs as its own. Most of the U.S. commercial and military aircraft operators and many international fleets entrust their images and inventory to Leading Edge Aviation Services because of its Total Customer Approval Commitment. With multiple facilities and services that span painting, graphic design, fuel system protection and maintenance, the service provider delivers breakthrough quality and innovation. Leading Edge Aviation Services gives its customers the confidence of flawless execution and the spark of innovation to move their operations forward. Visit online at www.leadingedgecorp.com.