DALLAS, May 15, 2006 (PRIMEZONE) -- Systems & Software, Inc., a leading provider of billing and customer service solutions that empower electric, gas and water utility companies, announced today that its enQuesta(tm) CIS solution is rated No. 1 for the municipal utility market by UtiliPoint(r) International, Inc. UtiliPoint is the leader in providing research-based consulting services to the utility and energy industry. The ranking was announced at the 30th Annual CIS Conference, the utility industry's premier conference for CIS.
"We are delighted that UtiliPoint ranked Systems & Software's enQuesta(tm) as the leading CIS for the municipal utility sector," said Burt Willey, President and Chief Executive Officer, Systems & Software. "We are even more pleased to rank No. 1 in overall customer satisfaction. Our customers are leaders in the industry and enQuesta(tm) empowers utilities to deliver the best customer service with strong financial and operating performance."
UtiliPoint conducts extensive research and analysis focused on the North American utility market. Using their proprietary Technology Vendor Analysis Matrix (TVAM) methodology for evaluating utility and energy technology vendors and service providers, UtiliPoint conducted a first-of-its-kind ranking of over 20 municipal technology vendors and utility industry outsourcers that serve the utility market. These vendors and service providers were rated on the basis of a variety of criteria, including:
-- Customer Satisfaction -- Peer Assessment -- Awareness/Reputation -- Industry Focus/Market Share -- Channel & Partners -- Integration -- Functionality -- Product Testing & Support/Development Process
Jon T. Brock, Chief Operating Officer, UtiliPoint International: "According to UtiliPoint's recent findings, the pressure on utilities to improve customer service and cut costs -- especially in the municipal arena -- has triggered the growth for CIS across the industry, and this trend is likely to continue. Systems & Software's enQuesta(tm) achieved highly favorable marks on our key selection criteria. Their unparalleled level of customer service earned them the top ranking in customer satisfaction, and ultimately the overall ranking as No. 1 CIS for municipal utilities."
About Systems & Software
Systems & Software, Inc. (S&S) enQuesta(tm) is a Web-based utility billing and customer service solution to leading municipal and investor-owned water, wastewater, refuse, gas, and electric utilities. The enQuesta(tm) software suite delivers advanced customer information features, billing, meter management, revenue management, customer Web self-service, electronic bill payment & presentment, field services management & GIS integration, and business intelligence and reporting. Systems & Software supports customer care operations totaling in the millions of transactions per month throughout North America. More information about Systems & Software, Inc. and enQuesta(tm) is available at www.systemsandsoftware.net.