MIAMI, Nov. 1, 2006 (PRIMEZONE) -- We hear constant complaints about car problems and car dealers, but how often do we get recommendations of dealers from satisfied customers after the problems have been resolved? A new web site (http://www.mydealerandme.com) makes both these things possible as buyers and dealers can meet on common ground and grind out the details. Dissatisfied customers can vent and carry on without having to dial numerous phone numbers, wait endlessly on hold and fail to reach the right person who has the authority to help.
At http://www.mydealerandme.com, disgruntled customers can post their grievances to any dealer in the U.S. online and give the member dealer a chance to respond and resolve the issue before it blows up into a much bigger problem. They can also praise dealers for good service. Word of mouth is a powerful thing but the Internet travels faster and farther.
With more than 18,000 new car dealers in the database, MyDealerAndMe creates a new concept in customer satisfaction for auto dealers nationwide. This revolutionary idea targeted to the auto industry generates a whole new way for online resolutions and online satisfaction. The site is constructed for and about automobile dealers and their customers. Automobile owners who've had experience with these issues can now post it all online at http://www.mydealerandme.com. Auto representatives, sales and service people and new and used car dealerships as well as dealers themselves can benefit from these postings and ratings.
MyDealerAndMe.com can change the face of the auto industry and alter the old methods of purchasing cars. Buying and maintaining a car are what most American adults do year after year. Millions of cars are sold daily and millions of owners are satisfied. Potential buyers can benefit from the experiences of these dealers and customers. Positive comments online can aid customers as well as add credibility to specific dealers. Negative remarks, on the other hand, have the potential of helping the customer resolve the problem as well as giving the dealer the chance to show his integrity and reliability and gain new clientele.
Until the creation of MyDealerAndMe.com, car buyers needed an exclusive site to post comments where results of the manufacturer surveys are not disclosed to the general public. Thus customer satisfaction history of any particular dealer remained unknown. Now, because MyDealerAndMe.com rates the dealers based on the positive versus negative comment ratio on a scale of 1-5 and gives them up to a 5-star rating, customers can be in the know and dealers can bask in the glory and see their bottom line go through the roof.
Marco Gonzalez, President of MyDealerAndMe.com said, "In my 23-year experience in the automobile business I have seen more satisfied customers than not satisfied, yet the only ones we ever hear about were those that had negative experience. I wanted to come up with a concept that would allow all comments to be heard and give the dealers an opportunity to respond."
For information: Log onto http://www.mydealerandme.com/index.php; call Marco Gonzalez at 786-683-6902 or email mydealerandme@aol.com