COLCHESTER, Vt. and VALENCIA, Calif., May 23, 2007 (PRIME NEWSWIRE) -- Systems & Software, Inc. announced today that Valencia Water Company (Valencia) has selected their next-generation enQuesta(tm) 3e customer service and customer information system (CIS). Valencia, a progressive customer-focused utility located 30 miles north of Los Angeles, has experienced tremendous growth in new sites and recognizes the social and economic value of conservation.
The enQuesta(tm) solution will replace Valencia's dated CIS which will enable more efficient management of new services to support their growth. The solution also provides the reporting, rate structures, and consumer connections needed to better manage consumption. Additionally, enQuesta(tm)'s reporting portal delivers advanced technology and reporting options that are critical to manage customer service and growth. enQuesta(tm)'s online 24x7 customer self-service reinforces Valencia's position as a customer service leader.
Robert Di Primio, Valencia's President, said, "Our team took extraordinary measures to identify, select, and now implement the proper solutions from Systems & Software. Their team worked with us to understand our business practices, flow of information, and our strategic goals. The enQuesta(tm) solution provides for years of vastly improved customer care."
"Valencia faces the challenges of many utilities that value customer service and must manage growth and consumption," said Jerry Ford, CEO, Systems & Software. "enQuesta(tm) 3e delivers the high performance that Valencia requires for its future."
About Valencia Water Company
Valencia serves approximately 100,000 residents in the Santa Clarita Valley, located in Northern Los Angeles County CA, including 86% residential and 14% commercial, industrial, public authority and irrigation customers. Valencia, an investor-owned company, is regulated by the California Public Utilities Commission (CPUC). More information about Valencia is available at www.valenciawater.com.
About Systems & Software, Inc.
Systems and Software, Inc. is a strategic billing, customer service and customer information system (CIS) solution provider to utilities throughout North America. Their trademark offering, enQuesta(tm), was built on the expertise and knowledge gained from helping utilities in streamlining their strategic goals and exceeding customer expectations while driving operational excellence. enQuesta(tm) offers advanced customer information features, billing, meter management, revenue management, field services management, GIS integration, customer self-service and business intelligence and reporting. Systems & Software, Inc. supports customer care operations with millions of transactions per month throughout North America. For more information on how Systems & Software, Inc. and enQuesta(tm) empower the utility industry, please visit our website at www.systemsandsoftware.net.
The Systems & Software logo is available at http://www.primezone.com/newsroom/prs/?pkgid=2975