Cybercom wins deal with municipalities

Cybercom wins deal with municipalities

Cybercom signed contracts (valid until 2010) with the Örebro and Kumla
municipalities. The contracts cover integration of electronic document and case
management for streamlining administration and increasing service in
municipality portals for citizens and authorities. Örebro and Kumla are members
of Sambruk - an association that brings municipalities together over issues such
as selection of e-services.

Initially, the solution will be used internally. The possibility is to make new
e-services available for citizens directly from the municipality web site. Going
forward, nearly all document and case management will be electronic.

“Our objective is to electronically manage the entire flow - from incoming
documents to closed case - via e-administration,” says Charlotte Friman, project
manager, Örebro.

“Thanks to the new system, we can realise future e-services that we want to
offer residents,” says Maria Neselius, project manager, Kumla. “For example, via
easily accessible e-services, municipality inhabitants can trace their cases.” 

The electronic document and case management system streamlines work flows by
integrating with other operations' systems in various operational areas. The
trend in society is to increase service by using and providing technical support
- to create availability and to shorten lead times. For example, via a
municipality portal, an e-service associated with various application forms
(e.g., for building and alcohol-serving permits) is an example of 24/7 public
authority. 

“We're delighted about the show of trust we received from Örebro and Kumla,”
says Anders Franzén, managing director of Cybercom i Stockholm. “We also see
many opportunities in the near term to help many other operations throughout
Sweden increase their service levels by streamlining administration and creating
more accessible services.” 
W3D3 is the case management product that will be integrated in the Örebro and
Kumla municipalities.

“We implemented W3D3 many times before,” says Andreas Lalangas, sales manager at
Cybercom. Verva, one of the Government's central advisory agencies, gave it the
highest ranking during procurement in 2005. Cybercom co-operates with FormPipe
Software, which owns the product. And we've noticed increased demand from
organizations that want to implement e-administration.”


Questions? Please get in touch with:
Anders Franzén, MD, Cybercom i Stockholm	+ 46 705 26 75 15
Maria Neselius, project manager, Kumla municipality	+ 46 19 588 123
Charlotte Friman, project manager, Örebro municipality	+ 46 19 214 544
Andreas Lalangas, key account manager, Cybercom i Stockholm	+ 46 735 13 07 98
Kristina Svensson, communications manager, Cybercom Group	+ 46 708 644 702



The Cybercom Group is a high-tech consulting company that offers
business-critical IT solutions and guidance within telecom and selected
technologies. Thanks to its extensive industry and operations experience, the
company can offer technology expertise within portals and mobile solutions,
e-commerce and billing, embedded systems plus telecom management consulting and
networks. With its newly acquired operations in auSystems, the Group is a leader
within telecom, Internet, and media (TIM). The Group employs about 1200 persons
and runs projects worldwide. Cybercom has offices in Denmark, India, Poland,
Singapore, Sweden, and the UK. Since 1999, Cybercom's share has been listed on
the OMX Nordic Exchange. Find out more at: www.cybercomgroup.com