Contact Information: University of Tennessee Contact Joe Arnone Assistant Athletics Director for Ticket Operations University of Tennessee Tel: (865) 974-0117 Email: Email Contact University of Tennessee Contact Tim Reese Arena Manager Thompson-Boling Arena University of Tennessee Tel: (865) 974-0953 Email: Email Contact Paciolan Contact Shaw Taylor Marketing Director Tel: (949) 823-1767 Email: Email Contact
The University of Tennessee Athletics Renews Long-Term Contract With Paciolan and Adds Thompson-Boling Arena
Partnership Provides Tennessee With Robust Online Account Management Functionality
| Source: Paciolan
IRVINE, CA--(Marketwire - June 1, 2007) - The University of Tennessee and Paciolan today
announce their renewed long-term partnership to manage the ticketing,
marketing and development infrastructure for Tennessee Athletics providing
a complete view of valued fans and donors to the University. The two
organizations also announced that Paciolan will now manage all ticketing
for the Thompson-Boling Arena. The arena in addition to hosting its own
cultural, entertainment and athletic events, also operates the Tickets
Unlimited brand which serves many venues across the East Tennessee area,
including the Tennessee Theatre, Knoxville Civic Coliseum and Auditorium,
Smokies Park, the Bijou Theatre, Clarence Brown Theatre, The Knoxville
Symphony Orchestra and more. These venues and clients host in excess of 500
events annually.
By sharing a common platform, the University will eliminate the need to
maintain two ticketing platforms across organizations which will lead to
reduced operational costs. More importantly, the University now has the
ability to offer its fans and patrons increased levels of customer service
by allowing them to purchase tickets from previously unavailable arena
outlets, providing them with greater opportunity to use print at home
functionality courtesy of increased usage of access management
functionality, and providing their fans and patrons with all of the
benefits associated with increased online account management functionality.
"We are excited to renew our relationship with Paciolan and fully utilize
their world-class technology," states Joe Arnone, Assistant Athletics
Director for Ticket Operations, at the University of Tennessee. "After
evaluating all of the major ticketing solutions, we partnered with Paciolan
due to the depth of functionality as well as its longstanding commitment to
college athletics. Over the upcoming school year, we will implement the
'Digital Ticket' for the upcoming basketball season including access
management. We are also enhancing donor service levels today with
Paciolan's Fundraiser's Advantage."
"The Tickets Unlimited brand is synonymous with high levels of patron-based
customer service," states Tim Reese, Arena Manager, Thompson-Boling Arena.
"By moving to Paciolan we will provide both our venues and our patrons with
increased levels of customer service which will foster stronger
patron-venue relationships."
"We're excited to partner with the University of Tennessee," stated Dave
Butler, CEO of Paciolan. "Tennessee joins a growing list of forward
thinking universities whose arenas switched from another ticketing vendor
and now utilize Paciolan's ticketing infrastructure -- Texas, UNC,
Wisconsin, Michigan St., Colorado, Maryland, Montana, UNLV, USC, and ECU --
to decrease operational costs and improve customer service levels.
About Paciolan
Founded in 1980, Paciolan is a leading ticketing enabler, providing
ticketing, fundraising and marketing technology solutions for top venues
across North America. Paciolan provides a wholly integrated infrastructure
that puts venues in direct control of their customer relationships, brands
and revenue potential. Primary markets include college athletics,
professional sports, performing arts, arenas and museums. Collectively,
Paciolan clients sell over 100 million tickets annually representing
approximately 25% of all live event tickets sold in the US. Paciolan is a
privately held corporation based in Irvine, California.
Visit www.paciolan.com for additional company information.