LAGUNA BEACH, Calif. and COLCHESTER, Vt., Sept. 11, 2007 (PRIME NEWSWIRE) -- Systems & Software, Inc., a leading Customer Information System (CIS) Solution provider for utilities, announced today that South Coast Water District (SCWD) has selected their award-winning solution, enQuesta(tm) 3e, to provide enhanced reporting and customer self-service options for the residents and businesses it serves in the coastal communities of South Laguna, Dana Point and areas of San Clemente.
Formed in 1932, SCWD is dedicated to providing high quality potable water, recycled water and sanitary sewer services to its residents, businesses and an estimated two million visitors per year. SCWD's implementation of enQuesta 3e will provide a variety of operational and customer-centric benefits, such as an advanced reporting system and web-based customer self-service which will allow customers to access account transactions, view usage history, initiate service requests and pay their bills securely online with the PayConnect(tm) electronic bill presentment and payment solution. enQuesta 3e strategically positions SCWD with advanced technology for web services to integrate their operations and systems.
"We are extremely pleased that an innovative and environmentally responsible utility such as South Coast Water District has selected enQuesta 3e to enhance and streamline its business," said Rich Elmore, Senior Vice President, Systems and Software. "The new customer self-service offering including PayConnect will be well received by the District's customers while realizing operating efficiencies for their organization."
"The customer web and advanced reporting that enQuesta 3e will bring to South Coast Water District promises rapid results that will be recognized throughout our utility and beyond," said Bryon Black, IT Director, SCWD. Black continued, "The implementation will strategically position us for the future in the areas of functionality, technology and overall customer satisfaction."
About Systems & Software, Inc.
Since 1973, Systems & Software has been a top-rated CIS provider to municipal and investor-owned (IOU) electric, water and gas utilities. With an unrivaled track record of success, the company's web-based enQuesta software drives advanced business performance including utility billing, revenue management, service-oriented architecture (SOA), mobile workforce management, GIS integration, electronic bill presentment & payment (EBPP), automated meter integration (AMI/MDM), time-of-use (TOU) billing, asset management/work management integration, customer self-service web portal, business intelligence and reporting. enQuesta is specifically designed for utilities and has been proven to increase efficiencies and revenues, as well as enhance customer service. For more information about Systems & Software, Inc. and enQuesta, please visit www.systemsandsoftware.net.
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