Swedish Quality Index: Swedbank has Sweden's most satisfied customers in life and pension insurance

November 12, 2007

Swedish Quality Index: Swedbank has Sweden's most satisfied customers in life
and pension insurance

Swedbank has Sweden's most satisfied customers when it comes to life and pension
insurance. Customer satisfaction has increased significantly, and Swedbank has
now climbed to the top of the market, according to a survey by the Swedish
Quality Index published today.  

“I am very pleased that customers regard us as the market's best provider of
life and pension insurance. It is clearly proof that our focus on the area has
been successful, and it spurs us in our continuing efforts to be a service
leader,” says Kjell Hedman, Executive Vice President and Head of Customer and
Product Offerings at Swedbank. 

The Swedish Quality Index annually measures customer opinions of companies in
various industries. This year's survey on life and pension insurance was
conducted during the period September 29 to November 7 in the form of 2,000
telephone interviews. 


For further information, please contact:
Kjell Hedman, Executive Vice President and Head of Customer and Product
Offerings, Swedbank, telephone: +46-708-53 81 88
Anna Sundblad, Press Manager, Swedbank, telephone: +46-70-321 39 95



Swedbank's vision is to be the leading financial institution in the markets
where we are present. Swedbank has 9 million retail customers and 500,000
corporate customers with more than 470 branches in Sweden, 290 branches in the
Baltic countries and another 190 branches in Ukraine. The group is also present
in Copenhagen, Helsinki, Kaliningrad, Luxembourg, Marbella, Moscow, New York,
Oslo, Shanghai, St. Petersburg and Tokyo. As of December 2006 the group had
total assets of SEK 1,400 billion and approximately 17,000 employees. For more
information about Swedbank, please visit www.swedbank.com.