BEDFORD, Mass., Nov. 20, 2007 (PRIME NEWSWIRE) -- SoundBite Communications, Inc. (Nasdaq:SDBT), a leading provider of on-demand automated voice messaging solutions, today announced that the SoundBite automated voice messaging solution was named to Collection Advisor Magazine's list of the Top 100 Collection Technology Products of 2007. The announcement was made during the Reader's Choice Awards Reception at Collection Advisor TECH 2007 conference in Las Vegas, NV on November 8.
This is the third straight year that SoundBite has been named to the top 100 collections technology products list. Fourteen of the 20 largest collection agencies in North America use SoundBite's on-demand automated voice messaging solution to dramatically increase right-party contacts, penetrate calling lists faster and increase debt collected per hour. SoundBite's Software-as-a-Service (SaaS) delivery model allows clients to quickly create sophisticated calling campaigns that deliver personalized prerecorded messages based on type of debt, age of debt, likelihood to pay, and other unique characteristics.
"When we went with SoundBite's technology, the biggest surprise was how quickly and issue-free the implementation was compared to typical on-premise solutions," said Scott Cahalane, VP Operations of Firstsource Advantage, a SoundBite client who shared his experience working with SoundBite during a panel discussion at TECH'07. "And with SoundBite we can always guarantee the quality of the message delivered reflects positively on our company. It's like having our best agent on every call. This technology is worthy of the recognition it has received."
Collection Advisor magazine is a national publication addressing collection management and technology. The Top 100 products were chosen based on their coverage in the magazine, the performance of their software and systems, and nominations from the field. The comprehensive list will be featured in the magazine's January/February 2008 issue.
About SoundBite Communications
SoundBite Communications is a leading provider of automated voice messaging solutions that are delivered through a Software as a Service (SaaS) model. Organizations rely on SoundBite's on-demand solution to initiate and manage customer contact campaigns across a variety of collections, customer care, and marketing processes. SoundBite helps organizations increase revenue, enhance customer service and retention, secure payments, and can also improve contact center efficiency by increasing agent productivity and enabling agentless interactions. The company's multi-tenant customer communications platform is used by organizations across a number of industries, including collection agencies, financial service providers, retailers, telecommunications providers, and utilities. SoundBite's service has the capacity to initiate more than 14 million calls each day, and in 2006 clients used the service to place nearly one billion calls. SoundBite is headquartered in Bedford, Massachusetts. For more information, visit www.SoundBite.com.
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