BEDFORD, Mass., Jan. 8, 2008 (PRIME NEWSWIRE) -- SoundBite Communications Inc. (Nasdaq:SDBT), a leading provider of on-demand automated voice messaging solutions, today announced it has received its SAS 70 Type II auditor's report. The audit opinion, which was completed by Vitale, Caturano & Company Ltd., was unqualified. An unqualified opinion is the highest designation given and indicates that each of the control objectives specified by the service organization was met without any significant exception or deficiency. Obtaining a SAS 70 auditor's report has become a requirement by organizations to ensure that practices are in place to safely protect their customer data.
A SAS 70 auditor's report provides assurance that a service provider has undergone and satisfied an in-depth audit of its internal and external control activities. A Type II report not only includes the service provider's description of controls, but also includes detailed testing of the service provider's controls over a minimum six month period. SoundBite's SAS 70 Type II report demonstrates that the company's description of certain relevant controls is fairly presented; the controls have been suitably designed to achieve the control objectives specified in the description; and that such controls have been placed in operation over the period April 1 to September 30, 2007.
"Our on-demand customer communications platform includes a number of security best practices designed to keep our clients' customer data safe and confidential, such as encryption of sensitive data, secure transmission, audit trails, non-shared accounts, access policies and formal incident response," said Ed Gardner, Information Security Officer at SoundBite Communications. "In addition, we have instituted periodic internal and third-party reviews of our security infrastructure, including our annual voluntary external SAS 70 audit and PCI compliance."
SoundBite routinely conducts independent audits to provide assurance that its clients' customer data is protected and secure. Most recently, the company announced its compliance under the Payment Card Industry (PCI) Data Security Standard, a critical requirement in order for a service provider to process, store, or transmit cardholder data. The company also received an unqualified opinion for its 2006 SAS 70 Type I auditor's report.
About SoundBite Communications
SoundBite Communications is a leading provider of automated voice messaging solutions that are delivered through a Software as a Service (SaaS) model. Organizations rely on SoundBite's on-demand solution to initiate and manage customer contact campaigns across a variety of collections, customer care, and marketing processes. SoundBite helps organizations increase revenue, enhance customer service and retention, secure payments, and can also improve contact center efficiency by increasing agent productivity and enabling agentless interactions. The company's multi-tenant customer communications platform is used by organizations across a number of industries, including collection agencies, financial service providers, retailers, telecommunications providers, and utilities. SoundBite's service has the capacity to initiate more than 14 million calls each day, and in 2006 clients used the service to place nearly one billion calls. SoundBite is headquartered in Bedford, Massachusetts. For more information, visit www.SoundBite.com.
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