Contact Information: Media contacts eGain EMEA Hilary de Rover eGain Communications Ltd Tel: +44 (0) 1753 464689 Email: hderover@egain.com
eGain Expand Their Channel to Poland With CUBE. Corporate Release S.A.
Relationship Will Strengthen Market Penetration Into Eastern Europe
| Source: eGain Communications Corporation
SLOUGH, UK--(Marketwire - March 13, 2008) - eGain Communications Corporation (OTCBB : EGAN ),
a leading provider of customer service and contact centre software, is
today announcing its newest channel partner, CUBE. Corporate Release S.A.
based in Poland. The relationship will strengthen regional market
penetration by eGain and enable companies in Poland to purchase contact
centre customer service solutions from a single, local vendor.
CUBE. Corporate Release S.A., set up in December 2006, is part of AKJ Group
S.A. CUBE and specializes in creating and supplying innovative technology
solutions for medium-sized and large enterprises in the IT and
telecommunications sector.
"eGain is delighted to work with CUBE and we believe that this partnership
will have a positive impact in the Contact Centre industry in Poland," said
Andrew Mennie, Vice President EMEA at eGain. "CUBE is a young, talented and
vibrant organization and their commitment and local market knowledge of the
customer service and contact centre industry will provide enormous
additional value to our customers in the region."
CUBE has 80 employees based on a young yet experienced and talented team.
They have a strong focus on delivering rapid ROI to their customers through
high value solutions. The company currently operates solely in Poland, but
it has future plans to expand into the Ukrainian and Romanian markets.
"We are thrilled to share a common mission with a global leader like eGain
and are very optimistic about the prospects in the regional market. By
working with eGain we can help clients deal with increasing volumes of
interactions in an efficient and effective manner, improving customer
service and delivering significant cost savings," said Pawel Konior, Senior
Solution Manager at CUBE. Corporate Release.
About eGain
eGain (OTCBB : EGAN ) is a leading provider of customer service and contact
centre software for in-house or on-demand deployment. Trusted by prominent
enterprises and growing midsized companies worldwide, eGain has been
helping organisations achieve and sustain customer service excellence for
more than a decade. Twenty-four of the fifty largest global companies rely
on eGain to transform their traditional call centres, help desks and web
customer service operations into multichannel customer interaction hubs and
to extend their service-based competitive advantage.
eGain Service™ 7, the company's software suite, includes integrated,
best-in-class applications for web self-service, email management,
knowledge management, live web collaboration through chat and cobrowse,
automation of fax and paper-based service interactions, case management,
and service fulfilment. These robust applications are built on the eGain
Service Management Platform™ (eGain SMP™), a scalable next-generation
framework that includes end-to-end service process management,
multichannel, multisite contact centre management and certified
out-of-the-box integrations with leading call centre, content, and business
systems.
eGain OnDemand™, the industry's first-ever on-demand eService software,
is a proven, robust and scalable solution that has been used by companies
of all sizes, in the last eight years, to rapidly build customer
interactions hubs.
Headquartered in Mountain View, California, eGain has an operating presence
in 18 countries and serves over 800 enterprise customers worldwide. To find
out more about eGain, visit www.eGain.com or call the company's offices:
London: +44 (0) 1753 464646; Dublin: +353 1 8472290; United States: +1 800
821 4358.
About CUBE. Corporate Release plc
CUBE specializes in the areas such as IT and business consulting, expert
services, requirements analysis, application integration, technical
consultancy, development and deployment of solutions supporting operational
processes in the telecommunications companies, maintaining IT systems,
full-time training and e-learning. Our company is distinguished by very
fast and stable growth, highly experienced, motivated staff and attention
to detail. This reflects the high quality of our services.