NEW YORK, April 1, 2008 (PRIME NEWSWIRE) -- Internet Initiative Japan Inc. (IIJ) (Nasdaq:IIJI) (TSE1:3774), one of Japan's leading Internet access and comprehensive network solutions providers, and Net Care, Inc., the IIJ Group company, today announced the April 14 release of the new monitoring service A.i.s.e.
A.i.s.e enables the remote monitoring and operation of the user's network equipment and servers. A.i.s.e uses monitoring engine, siteROCK Management System (SMS), provided by siteROCK K.K., which monitors pre-selected ports and notifies the user of service failures by email or telephone, and post-failure operations can be provided as well. With the addition of A.i.s.e, a conventional help desk service becomes an ITIL(1) compliant service desk, and at the same time establishes a corporate IT operational service support process(2).
+ A.i.s.e Features
* Centralized management of monitor information through a dedicated
Web site
A Web-based administration window allows the user to check in
real-time the monitored items, alarm history, and operational
history of the monitoring center. This centralized failure
information administration reduces the burden of operation and
administrator for the user.
* Flexible Monitoring Menu
There are three monitoring menus for the customer to choose from
based on their needs: Basic, Option, and Advanced. The number of
monitored ports, failure notification method, operational details
-- the customer can select only those features that meet current
needs and thus build a more efficient monitoring and operational
system without purchasing new equipment.
- Basic:
* SMS Monitoring
* Email notification following failure detection
- Option:
The response to failure detection can be selected from the
list below.
* Type A: Email notification and telephone contact
* Type B: Email notification and contact by telephone, plus
simple operations
- Advanced
Based on customer needs
* The Option menu is only available to customers who use the
Basic menu. It is not provided separately.
* Accurate, swift response based on DSA
A dynamic service agreement (DSA) is a list of items that define
the service to be provided to the customer, and it is followed
when providing operation services as part of A.i.s.e. If there is
a change in the agreed upon service content, the DSA is swiftly
updated so that the type of operation provided always matches the
realities of the current situation.
IIJ is dedicated to delivering the most convenient and advanced services to meet our customers' needs.
1. ITIL (Information Technology Infrastructure Library):
The Office of Government Commerce in the United Kingdom has
compiled a series of documents detailing the operation and
administration of IT services. This standardizes the work
processes and methods used when administering an IT service, and
serves as a guideline for procedures when establishing or
reviewing IT services.
2. Service Support Process:
The service support process is a description of the normal actions
taken in system operation and user support activities, and
includes five processes as a function of the service desk. The
five processes are incident management, trouble management, change
management, release management, and structure management.
+ Basic A.i.s.e specification (excerpt)
- Live-or-dead monitoring: Ping
- Port monitoring/Service monitoring:
http, https, ftp, smtp, pop3, IMAP, TELNET, SSH, NTP,
NNTP, RADIUS response, DNS, specified TCP ports
- Mail send/receive monitoring:
Checks SMTP server and POP server function
- DB access monitoring: PostgresSQL
- Resource monitoring:
CPU, memory, disk, NIC traffic, NIC error rate, Process count,
available memory, swap volume, TCP connection count
* Monitoring via Windows Server is also available
+ Fees
- Basic
* 10 Pack (Includes 10 monitoring points)
Initial Fee: JPY 100,000
Monthly Fees: JPY 17,000
* 30 Pack (Includes 10 monitoring points)
Initial Fee: JPY 225,000
Monthly Fees: JPY 45,000
* 50 Pack (Includes 50 monitoring points)
Initial Fee: JPY 350,000
Monthly Fees: JPY JPY 75,000
* 80 Pack (Includes 80 monitoring points)
Initial Fee: JPY 520,000
Monthly Fees: JPY 120,000
* 100 Pack (Includes 100 monitoring points)
Initial Fee: JPY 600,000
Monthly Fees: JPY 150,000
- Option
* Type A
Initial Fee: JPY 80,000
Monthly Fees: JPY 500 /Point
* Type B
Initial Fee: JPY 80,000
Monthly Fees: JPY 1,000 /Point
- Advanced
* Initial Fee: Separate estimate
* Monthly Fees: Separate estimate
* 1 Point is equal to a monitored item in the monitoring
system.
For example, monitoring of 2 IP addresses on a single device is
equal to 2 points.
* Network lines used for monitoring and network devices are not
included.
* Prices do not include consumption tax.
About IIJ
Founded in 1992, Internet Initiative Japan Inc. (IIJ) (Nasdaq:IIJI) (Tokyo Stock Exchange TSE1:3774) is one of Japan's leading Internet-access and comprehensive network solutions providers. IIJ and its group of companies provide total network solutions that mainly cater to high-end corporate customers. The company's services include high-quality systems integration and security services, Internet access, hosting/housing, and content design. Moreover, the company has built one of the largest Internet backbone networks in Japan, and between Japan and the United States. IIJ was listed on NASDAQ in 1999 and on the First Section of the Tokyo Stock Exchange in 2006. For more information about IIJ, visit the IIJ Web site at http://www.iij.ad.jp/en/.
The Internet Initiative Japan Inc. logo is available at http://www.primenewswire.com/newsroom/prs/?pkgid=4613
The statements within this release contain forward-looking statements about our future plans that involve risk and uncertainty. These statements may differ materially from actual future events or results. Readers are referred to the documents furnished by Internet Initiative Japan Inc. with the SEC, specifically the most recent reports on Forms 20-F and 6-K, which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements.
About Net Care
Net Care, Inc. was established in February 1998 as an IIJ group company. Using the expertise accumulated in IIJ Group network support operations, Net Care provides outsource-on-demand solutions with features tailored to customer needs, including data center operations and management, network support that includes failure response and supervision, help desk services, and a variety of network management solutions. For more information about Net Care, visit the Net Care Web site at http://www.netcare.co.jp/ (Japanese only).
This was released in Tokyo on April 2, 2008.