HARRISBURG, Pa., April 9, 2008 (PRIME NEWSWIRE) -- TechQuest-Workforce Training and Veris Associates, Inc. present "Finding the Practical In ITIL(r) Best Practices: Infrastructure as a Utility Service." Join us on April 17, 2008 7:30 AM at the ITT Technical Institute in Harrisburg, PA.
Delve into common mistakes every IT organization can experience when fulfilling Infrastructure requests. With the help of an iconic childhood game reference, ITIL (IT Infrastructure Library) Service Operation good practices, and the use of real-world lessons learned, this seminar will provide fresh ideas on how to get your team back on track by understanding the vision -- thinking strategically and tactically.
Offering a new perspective into what can be done differently, the focus is on how to measure success and maintain the momentum. We'll help you identify and overcome obstacles for making improvements a reality, and show you there really is a way you can become masters of your IT Infrastructure realm.
ITIL Service Operation coordinates and executes the day-to-day activities and processes of computer operations. This provides the business with knowledge, enabling better informed decisions for delivering and managing services at agreed-upon levels for customers, business users, support groups, and suppliers, along with managing the availability of services, controlling demand, optimizing capacity utilization, scheduling of operations, and fixing problems.
Veris Associates, Inc. is a certified women owned business enterprise (WBE) providing consulting and training for: process engineering, project management, and corporate learning in the areas of Information Technology, IT Service Management, and Human Resources. Veris Associates stands apart from traditional consulting and training firms in both the level of expertise and the approach to delivering solutions. By successfully helping clients streamline IT business processes through best practices frameworks, Veris has earned a reputation as the premier IT Service Management Consulting firm. For more information, visit www.verisassociates.com.
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The Technology Council of Central Pennsylvania is the region's catalyst for sustained growth in technology business development. We lead strategies that build strong industry partnerships, robust technology infrastructures, and strengthen our technology workforce in order to discover, demonstrate and deploy advanced technology and innovations across the region and state. For the benefit of its members and our region, the Council operates TechQuest-Pennsylvania, TechQuest-Internship, TechQuest-Workforce Training, Pennsylvania Infrastructure Group, Pennsylvania Security Management Group, Pennsylvania Health Information Exchange, the 16th Annual Technology Awards Gala Celebration, and the Pennsylvania Institute for Homeland and Defense Technology (MIX 2008). For more information visit: www.tccp.org or www.techquestpa.com, www.tccpgala.org, www.tccpmix.org. 717.635.2108
To register, go to www.techquestpa.com, click on Event Calendar, click on April 17th, click on course and register.