Digital Fuel Selected as a Finalist in Esteemed TM Forum Excellence Awards
Digital Fuel's ServiceFlow Solution Honored by Telemanagement Forum
SAN MATEO, CA--(Marketwire - May 1, 2008) - Digital Fuel®, the leader in
customer-facing Business Service Management (BSM) software
solutions, today announced that its ServiceFlow solution has been nominated
as a finalist for the TM Forum Excellence Award for Best New Management
Product -- a highly prestigious industry award sponsored by the
The recognition acknowledges Digital Fuel's major contributions to the
telecommunications industry and its ability to help customers realize true
business value through automating the management of every customer/supplier
facing eTOM and ITIL process throughout the service lifecycle. The
company's customer results, industry-leading vision for end-to-end service
management and innovation in product development were key factors in the TM
Forum's decision to recognize Digital Fuel.
The world's leading communications service providers like BT, Sprint, Dell,
IBM O2, Siemens, Telus, Telefonica, Capgemini, WiPro and many others, rely
on Digital Fuel's ServiceFlow applications as a core part of their telco
service offerings to design, deliver, and financially account for services
in a business-customer-centric way. Customers also utilize ServiceFlow to
provide better internal shared services such as IT, HR, and F&A at lower
cost to their business unit customers. Key customer and supplier facing
business processes incorporated in the solution are the Service Catalog
processes to comprehensively design and publish service offerings, Service
Level Management (SLM) processes to set and achieve service quality and
performance objectives, and Service Financial Management processes to bill
and charge for services accordingly.
"Being selected as a finalist for this renowned award is further indication
of our hyper-growth in the telecommunications space," said Yisrael
Dancziger, CEO of Digital Fuel. "By helping service providers to drive
better services at a lower cost, Digital Fuel is delivering true business
value and making a profound contribution to our customers' success."
Digital Fuel's ServiceFlow solution was selected based on its holistic
functionality, ease of implementation and proven ability to enable service
organizations to improve services, boost customer satisfaction, increase
winning new and follow-on business, and reduce their overall cost to serve.
Digital Fuel's powerful ServiceFlow solution also distinguishes itself by
automatically deriving business insight about the service by aggregating
and correlating data from the wide variety of OSS/BSS systems already in
place, such as service desk, network management, system monitoring, fault
management, and financial business systems and expressing them in terms of
actionable business objectives.
The TM Forum Excellence Awards 2008 will be announced at Management World
2008 in Nice, France on May 19, 2008.
About Digital Fuel
Digital Fuel Technologies, Inc. is the leading provider of Service Catalog,
Service Level Management and Service Financial Management software
solutions for IT, Communications, HR, F&A in enterprises and commercial
service providers. The company's ServiceFlow business software applications
manage billions in Telco, IT and other business services at companies and
governments around the world such as British Telecom, Cisco, Computacenter,
CSC, Cummins, Dell, General Electric, IBM, Nestle, O2, Procter & Gamble,
Siemens, SITA, Sprint, Steria, Telefonica, Telus, WiPro and many others.
Digital Fuel is headquartered in San Mateo, California, USA, with offices
across North America and Europe. Learn more at www.DigitalFuel.com.