Contact Information: eGain media contact: Connie Pheng Phone: 650-230-7449 Email: pr@egain.com
eGain Partners With PlanNet21 to Expand Business in Ireland
Relationship Forged to Meet Growing Demand for Multichannel Customer Service in Ireland
| Source: eGain
MOUNTAIN VIEW, CA and SLOUGH, UK--(Marketwire - June 11, 2008) - eGain (OTCBB : EGAN ), the
leading provider of multichannel customer service and knowledge management
software for in-house or on-demand deployment, today announced its newest
channel partner, PlanNet21 Communications. With offices across Dublin,
Cork, Belfast and Galway, PlanNet21 is eGain's first certified partner in
Ireland, and the relationship is set to meet the increasing customer demand
for unified customer service solutions in the local marketplace.
PlanNet21 is recognised as one of Ireland's leading system integrators,
with numerous advanced communication implementations to its credit.
Combining its technical expertise with strategic technology partnerships,
PlanNet21 specialises in delivering high-quality converged networking
solutions to its customers.
Ray Connolly, Sales Director at eGain, explains, "PlanNet21's integration
expertise and eGain's award-winning unified customer service software will
add enormous value to businesses focused on customer service excellence. We
are confident this alliance will serve to further strengthen our
penetration of the Irish Market, as we continue our expansion across
Europe."
The partnership will enable PlanNet21 to extend its leading networking
portfolio into the customer service and knowledge management domains by
providing eGain's proven solutions to its growing customer base. Peter
Carroll, managing director of PlanNet21, comments, "The market for unified
customer service solutions is rapidly gaining momentum, and customers are
demanding more innovative and seamless ways of interacting with businesses.
Without doubt, eGain offers the most complete software suite for
multichannel customer service. Our partnership makes sure that we are
well-equipped to offer our customers the most intuitive and cost-effective
solutions for their customer service needs."
About eGain
eGain (OTCBB : EGAN ) is a leading provider of multichannel customer service
and knowledge management software for in-house or on-demand SaaS
deployment. For more than a decade, the world's largest companies have
relied on eGain to transform their traditional call centres, help desks,
and web customer service operations into multichannel customer interaction
hubs. Based on the Power of One™, the concept of one unified platform
for multichannel customer interaction and knowledge management, these hubs
enable dramatically improved customer experience, end-to-end service
process efficiencies, increased sales, and enhanced contact centre
performance.
Headquartered in Mountain View, California, eGain has an operating presence
in 18 countries and serves more than 800 enterprise customers worldwide. To
find out more about eGain, visit www.eGain.com or call the company's
offices: 01 8373085 (Ireland), 800-821-4358 (US headquarters),
+44(0)1753-464646 (UK and Continental Europe).
eGain, the eGain logo, and all other eGain product names and slogans are
trademarks or registered trademarks of eGain Communications Corp. in the
United States and/or other countries. All other company names and products
mentioned in this release may be trademarks or registered trademarks of the
respective companies.
About PlanNet21
PlanNet21 Communications is a leading Information & Communications
Technology (ICT) solutions, services and products provider. Our offers and
capabilities embrace all areas of an organisation's business requirements
from applications to that will run an organisation's business to the
infrastructure that drives these applications.
PlanNet21 Communications offers services in the design, implementation,
management and support of secure Local, Wide Area and Wireless Networking;
secure Remote Access and Internet solutions; IP Telephony solutions,
Security solutions; Enterprise Systems; Information Lifecycle Management
solutions including SAN, NAS, virtual infrastructure and Data Management;
Customer Relationship Management and Contact centre solutions; Professional
and Software Services including Microsoft and Citrix. We also provide
Managed Services around these solutions, offering our clients a strategic
source partnership model. We are an end to end ICT provider, offering our
clients a turnkey solution to their entire command and control systems
requirements.