HONOLULU and NEW YORK, Feb. 25, 2009 (GLOBE NEWSWIRE) -- BlueWave Technology's flagship claim management system for property/casualty insurance companies, PipelineClaims, was recently recognized as part of a report about insurance claim systems published by Novarica, a New York-based research and advisory firm specializing in financial services.
The Novarica report, "Novarica Market Navigator(tm) US Property / Casualty Claims Solutions 2009 (Q1)" by Karlyn Carnahan, profiled 12 vendors with claims systems available today. According to the report, claims is "...THE critical service delivered by an insurance carrier. It impacts both the cost structure of the insurance company and has the biggest impact on overall customer satisfaction. Consistency, speed, and fairness in claims handling not only deliver financial benefits but done well can create an unbeatable competitive advantage for a carrier." Additionally, in information provided by BlueWave in response to the Novarica report's request for information (RFI), it was noted PipelineClaims includes "robust modules for contact management, litigation management, vendor tracking and workflow," and "is written in J2EE Java, and runs on Unix/Linux or Windows with any leading SQL compliant database."
"We continue to see insurers recognizing claims systems replacement as a top priority," said Karlyn Carnahan, principal for Novarica's insurance team and author of the report. "Not only can an investment in claims technology improve processing efficiencies, but by enhancing customer relationships, claims can become a critical tool towards creating a world class competitive advantage."
The software vendor profiles in the report each include an objective overview of key functionality, organization, technology stack, client base, and implementation timeframes and costs. In addition to these common profile features, BlueWave's profile specifically notes PipelineClaims' modern technology base as well as some of the solution's key differentiators, such as "ease of use, configurability, J2EE/SOA-enabled architecture and low TCO."
"PipelineClaims was built from the ground up in Java with SOA-enabled architecture to offer the flexibility of modern technology at a price that even small to mid-size carriers can appreciate," said Riki Fujitani, president and CEO of BlueWave Technology. "We are excited to be featured in Novarica's report and to give small to mid-size insurance carriers a valuable solution without compromising quality."
About BlueWave Technology
BlueWave Technology, developer of PipelineClaims, a state-of-the-art, browser-based, technology solution that combines core claims administration capabilities with business process management (BPM) and configurable business rules, offers rich functionality to help property/casualty insurance companies, third-party administrators (TPAs), and self-insured organizations improve customer service, enhance profitability, drive down claim costs and increase customer retention rates through modern technology with the lowest total cost of ownership (TCO) available in the insurance industry today. For more information about BlueWave Technology or PipelineClaims, please contact Renata Bell at 808-227-5043 or rbell@bluewave-technology.com.
About Novarica
Novarica provides information, insights, and perspective on markets, operations, and technology to financial services and insurance executives and project teams. The company delivers its service through published research, retained advisory services, and project-based consulting. Novarica's research includes market and trend analyses, best practices research, case studies, and independent analyses of insurance software vendors including the Novarica Market Navigators(tm) and Novarica ACE (Average Customer Experience) Rankings. Novarica is a division of Novantas, LLC, the leading management consultancy and information services provider for the financial services industries. For more information about Novarica or this report, please call 212-419-2520, or visit the Novarica website at www.novarica.com.