Contact Information: Avaya Contact: Jonathan Varman 908 953 6432 jvarman@avaya.com
Avaya Dialog Designer Receives Highest Overall Score in Speech Technology Magazine Evaluation
Hands-On Evaluations at SpeechTEK Look at Various Vendors' Speech Development Tools; Avaya Achieves Top Rating
| Source: Avaya Inc.
BASKING RIDGE, NJ--(Marketwire - April 6, 2009) - Avaya Inc., a leader in business
communications, systems and applications, announced that Avaya Dialog
Designer received the highest total score in a product evaluation of speech
development tools conducted by SpeechTEK attendees and overseen by an
independent judge selected by Speech Technology magazine. SpeechTEK is a
leading speech technology event and Speech Technology magazine is a leading
source of news and analysis on the speech technology industry.
In the results, released in the January/February 2009 issue of Speech
Technology, evaluators measured speech self-service development tools from
multiple vendors at SpeechTEK 2008. Avaya Dialog Designer received the
highest score or tied for highest in every category, resulting in the
highest overall score among all vendors tested. Other participating vendors
included Cisco, Envox, Loquendo, and Voxeo.
Avaya Dialog Designer is an open-standards based development tool for the
Avaya Voice Portal speech self-service solution. Based on the widely
accepted Eclipse development framework, Dialog Designer offers a
drag-and-drop environment for development and maintenance of speech and
touch-tone applications.
"Speech development tools are essential to bringing next generation speech
applications to the forefront of customer service and employee
communications," said David Myron, editorial director, Speech Technology
magazine. "In our most recent hands on evaluations, Avaya Dialog Designer
consistently rated at the top in four key criteria, gaining the highest
overall score, and demonstrating its commitment to excellence in speech
technology."
Test evaluators highlighted Avaya Dialog Designer's open standards
capabilities, describing its ability to "layer on top of the Eclipse
application development platform, a highly developed, extremely popular
open-source tool." It also made special mention of Avaya Dialog Designer's
Call Control eXtensible Markup Language (CCXML) output, which is designed
to provide telephony call control support for dialog systems, such as
VoiceXML.
In addition to speech development tools, Speech Technology magazine also
conducted hands-on evaluations on multi-modal applications. Evaluators
praised an application that Avaya developed for purchasing flowers,
describing it as "an excellent use of multi-modality because buying
something as visual as flowers is extremely difficult with a voice-only
interface." The application was hailed for its 'usability,' along with its
ability to display voice menu prompts visually on the screen, making it
easy for users to decide what can be said.
"This winning score reinforces Avaya's strategy in self service, since it
comes directly from the users and experts in the speech technology field,"
said Bob Lyons, general manager and vice president of Avaya's contact
center division. "Avaya will continue to tap the full potential of
automated customer care technologies in order to help businesses enhance
customer service across all levels, while gaining new cost-efficiencies."
Further Information on Avaya Dialog Designer:
The new version of Avaya's speech development tool -- Avaya Dialog Designer
5.0 -- is available now globally with Avaya Voice Portal 5.0. It features
new enhancements that further streamline authoring, simulation, and
deployment of voice and video applications. An additional functional
enhancement allows developers to create their own integrations, such as
packaging complex Web services or integrating systems which do not support
Web services, via a Pluggable Data Connector.
Avaya Dialog Designer is provided at no cost with Avaya Voice Portal and
Interactive Response systems, and is downloadable free from the Avaya
DevConnect site.
For more information on the SpeechTek and Speech Technology magazine
evaluation, please visit www.speechtechmag.com.
For more information on Avaya Dialog Designer or Avaya Voice Portal, please
visit www.avaya.com
About Avaya
Avaya is a global leader in enterprise communications systems. The company
provides unified communications, contact centers, and related services
directly and through its channel partners to leading businesses and
organizations around the world. Enterprises of all sizes depend on Avaya
for state-of-the-art communications that improve efficiency, collaboration,
customer service and competitiveness. For more information please visit
www.avaya.com.
About Speech Technology Magazine
Speech Technology magazine is recognized worldwide as the leading source of
news, information, and analysis for the speech technology industry. The
magazine also administers and hosts the annual SpeechTEK conference. Each
of these properties is designed to serve the buyers, builders, and
implementers of speech technology. For more information about the magazine,
its editorial calendar, or speech technology in general, please visit us on
the Web at http://www.SpeechTechMag.com. For more information about the
SpeechTEK conference, visit http://www.SpeechTEK.com. SpeechTechMag.com
(which is updated daily), SpeechTEK.com, and the magazine are properties of
Information Today, Inc.